Office Manager

Front Desk Manager

Claratel Behavioral Health is seeking a dedicated and experienced Office Manager to oversee the front office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.

Key Responsibilities

• Lead and manage all front office operations to ensure efficiency and a positive client experience
• Monitor and analyze financial and operational reports to guide department performance
• Maintain quality assurance processes to reduce billing errors and denials
• Hire, train, supervise, and coach front office staff
• Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes
• Ensure accurate client flow within the EHR to minimize corrections and rework
• Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times
• Support the agency's mission, vision, and values through adherence to policies, compliance, and customer service standards

Qualifications

• Bachelor's degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
• Strong organizational, analytical, and problem-solving skills
• Excellent communication skills, both written and verbal
• Working knowledge of Medicaid, Medicare, and Commercial Payers
• Demonstrated leadership ability with a focus on training and staff development
• Exceptional customer service and interpersonal skills

Additional Requirements

• Pre-employment drug screening required
• Successful completion of an FBI Criminal History Record Check
• Participation in E-Verify