Kendo Brands Beauty Contractor (1099)

Job Title

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partnerswe can't resist the fun of working with people. Each connection, each relationship matters.

Available Schedules

Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm

Schedules cannot be negotiated.

Training Pay: $15.00

Start Date: 12/22/25

Pay: $16 per hour

Qualifications

Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

Strong desire to be helpful and take ownership to resolve customer situations

Excellent communication skills: clear tone and knowledge/use of proper grammar

Positive outlook and enthusiastic attitude

Conscientious team player

Driven by delivering results

Dependable and consistent, history of good attendance

Naturally curious with an aptitude for learning and understanding quickly

Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers

Prior customer service/troubleshooting experience preferred

Position Responsibilities

Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.

Demonstrate high standards for quality service

Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication

Work in tandem with the quality and training team to self-manage performance expectations

Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development

Maintain business acumen, courtesy, and professionalism when dealing with all client contacts

Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects

Strict adherence to key performance indicators (KPI) as set by management.

Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Requirements

2-3 years' experience in a business/professional environment; preferably in the service industry

Comparable experience in an office environment encouraged

Self-starter and ability to manage workload efficiently

Exceptional written communication skills

Demonstrate ability to deliver a high level of client service under high volume

Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen

Professional, upbeat, and engaging written communication

Ability to develop relationships with clients, even in difficult situations

Ability to advise and counsel clients in a quick and efficient manner

Must be computer literate and internet savvy- e-commerce and online shopping experience preferred

Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)

Excellent Data Entry skills/- 45-55 wpm minimum

Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

Vacation blackout period applies during the holiday season and promotional periods

Punctuality is essential.

Job Type: Full-time

Salary: $16.00 per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Inktel Contact Center Solutions