Customer Service Representative

Location: Sanford, FL Schedule: Monday-Friday+ rotating weekends Pay: $16.00 to $17.00 hourly plus bonuses. About Us: Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction. Why join our team? Competitive Pay Weekly paycheck Performance Bonus Short & Long-Term Disability + Life Insurance PTO Employee Assistance Program What You’ll do: Handle inbound customer calls and convert them into scheduled appointments Make outbound calls to schedule or follow up with customers Ensure customer satisfaction through follow-up calls Update customer records with accurate, timely information Maintain communication with dispatch and management Remain calm and professional under pressure Other duties as assigned What we are looking for: Excellent verbal and written communication skills Positive, professional, and friendly demeanor Strong problem-solving and multitasking abilities Self-motivated, organized, and team-oriented High school diploma or equivalent (Associate’s or higher a plus) Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. #J-18808-Ljbffr American Air & Heat