Operations Manager

Get to know us

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
Lead and Grow with Us!

NOVO Health Services

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.
With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.
NOVO Health Service's

NOVO Health Service's is seeking an experienced, improvement-driven Operations Manager to lead daily production at our Atlanta plant, ensuring healthcare linens are processed safely, efficiently, and in full compliance with accreditation standards.
This role leads shift leads, supervisors, and frontline production teams, and partners closely with Engineering, Distribution, and Service to remove constraints on order fulfillment and delivery. Working alongside the General Manager, the Operations Manager helps manage operating budgets, labor efficiency, overtime, rework, and costs.
The ideal candidate is a hands-on plant leader with a strong continuous improvement mindset, deep experience applying lean manufacturing principles, and a proven ability to mentor and develop teams while driving data-based results.
Key Responsibilities

Production Leadership

Lead daily production across the Atlanta plant to meet safety, quality, productivity, and customer service goals
Oversee the processing of healthcare linens according to accreditation standards throughout the operation
Coordinate with Engineering, Distribution, and Service to identify and overcome constraints on order fulfillment and delivery to customers
Monitor production flow, staffing levels, and equipment performance to keep the operation on schedule
Continuous Improvement

Champion a strong continuous improvement culture through lean manufacturing principles and process improvement strategies
Lead root cause analysis to resolve recurring production, quality, and equipment issues
Optimize workflows and reduce waste, rework, and downtime across the plant
Track and act on data-driven KPIs to measure progress and sustain improvements
Financial & Labor Management

Partner with the General Manager to manage operating budgets and track costs
Control labor efficiency and overtime through effective scheduling and staffing
Reduce rework and other sources of avoidable cost
Support inventory control processes to maintain accurate linen and supply levels
Safety, Quality & Compliance

Ensure strict adherence to OSHA, HLAC, and TRSA standards and internal infection-control and quality standards
Maintain audit-ready operations and support accreditation, customer, and internal audits
Drive corrective actions for safety, quality, and compliance gaps
Leadership & Team Development

Mentor, coach, and supervise shift leads, supervisors, and frontline production teams
Set clear expectations, hold teams accountable for performance, and build bench strength for future leadership roles
Promote open communication, engagement, and a positive team culture across all shifts
Qualifications

Required

Bachelor's degree in Business Administration, Operations, or a related field, or equivalent management experience
5–10 years of progressive experience in manufacturing, plant operations, or production management
At least 3 years in a plant-level leadership role
Demonstrated success implementing lean manufacturing principles, process improvement, and root cause analysis
Experience managing budgets, labor efficiency, and overtime
Proficiency in Microsoft Excel, inventory control systems, and data-driven KPI tracking
Proven ability to mentor, coach, and supervise supervisors and frontline teams
Preferred

Bilingual English/Spanish communication skills preferred
Experience in an industrial or healthcare laundry environment
Knowledge of HLAC, TRSA, and infection-control standards for healthcare linen processing
Lean, Six Sigma, or similar continuous improvement certification
Experience leading multi-shift, high-volume production operations
Key Competencies

Strong continuous improvement and lean manufacturing mindset
Hands-on, visible plant leadership
Data-driven problem solving and root cause analysis
Ability to mentor, coach, and develop leaders and frontline teams
Financial and cost awareness, including labor, overtime, and rework control
Effective cross-functional collaboration with Engineering, Distribution, and Service
Commitment to safety, quality, and regulatory compliance
Physical & Work Environment Requirements

Currently scheduled five days per week on 10-hour shifts at the Atlanta plant; schedule may change based on business needs
Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays as business needs require
Work is performed in both office and industrial laundry production environments, including exposure to heat, humidity, noise, and moving equipment
Ability to stand and walk on the production floor for extended periods
Must wear required PPE and follow all infection-control and safety requirements while on the production floor
Ability to perform the physical requirements of the position with or without reasonable accommodation
Equal Opportunity Statement

NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.
What we can offer you as a full-time associate:

Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

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