Head Of Property Management Operations

Job Summary The Operations Manager will assists in managing the execution of all operations in the rooms area departments (e.g. Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.
Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.
Facilitate departmental training modules; continually monitor evaluate and revise training content to reflect changes in the process; Monitor departmental payroll and supply expenses in accordance with budgetary goals.
Process timecards and payroll as required.
Maintain knowledge of and comply with departmental policies brand standards service procedures 4 Keys service standards and safety and security procedures.
Perform all additional duties as assigned by management.
Sets high personal performance standards.
Must be proactive and have a creative positive and focused vision.
Strong computer skills and proficiency in Microsoft Office.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Ability to communicate verbally and electronically with guests management co-workers.
Ability to effectively present information to associates management guests members marina tenants and the public in one-on-one and group situations.
Ability to define problems collect data establish facts and draw valid conclusions.
Will be required to work flexible scheduled shifts based on business needs to include days nights weekends and holidays.

Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

â All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.â If you need accommodation for any part of the application process because of a medical condition or disability please contact: âââ
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.