Operations Manager

Hotel Operations Manager

Compensation: $43,888 to $44,000 per year

You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.

The Role

As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.

What You Will Be Doing

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Why You Will Love It Here

• Opportunity to lead hotel operations and make a direct impact on guest satisfaction
• Professional growth and advancement opportunities within hospitality leadership
• Collaborative and supportive team environment
• Dynamic workplace where every day brings new challenges and opportunities
• Ability to develop teams and drive operational success

If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.

Apply now. EOE

Qualifications

What Makes You You

• Minimum 3-5 years of hotel management or operations leadership experience preferred
• Strong knowledge of hotel operations, guest services, and hospitality best practices
• Excellent leadership, communication, and interpersonal skills
• Proven ability to manage multiple departments and priorities simultaneously
• Experience with hotel property management systems (PMS), reporting tools, and operational software
• Strong problem-solving and decision-making abilities
• Financial acumen with experience managing budgets, labor costs, and operational expenses
• Professional, dependable, and committed to delivering exceptional guest experiences
• Positive attitude and passion for hospitality
• Flexible to work varying schedules including evenings, weekends, and holidays

Hotel with 78 Rooms

The Residence Inn Sugar Land hotel is located on Southwest Freeway just minutes from First Colony Mall and Missouri City, TX. We're top-rated among Sugar Land hotels for our friendly service and convenient location 20 miles from downtown Houston. Our pet-friendly apartment-style suites feature full-equipped kitchens, flat-screen TVs and 50% more space than hotel rooms at other Sugar Land hotels. Free property-wide WiFi means guests can stay productive anywhere – in their suite, on the patio or in our comfy lobby. Guests can conduct impromptu meetings or mingle with friends in our dining area where they'll also enjoy a free hot breakfast buffet each morning. We invite guests to join us for our weekday Residence Inn Mix serving up free apps and premium drinks. We offer a 24-hour fitness center, outdoor pool, and multi-use Sport Court.