Manager of Auction Accounts

Carpool is the logistics infrastructure powering the modern car economy. We combine a proprietary technology platform with a vetted carrier network of 13,000+ transporters to move 200,000+ vehicles annually for dealerships, auctions, OEMs, and fleets nationwide. Headquartered in Atlanta, Carpool is one of the fastest-growing companies in vehicle logistics – and we’re building the team to match. The Role Carpool is hiring a Manager of Auction Accounts to lead the team responsible for managing relationships, operations, and shipment execution for our auction customers. Reporting into the Operations organization, this role oversees a team of Account Executives supporting some of the largest vehicle auctions in the country. You will be responsible for customer retention, operational performance, team development, and scalable process design as Carpool continues to expand its auction business. What You’ll Do Lead and develop a team of Account Executives serving as the primary point of contact for Carpool’s auction customers. Own the performance, retention, and growth of a portfolio of auction accounts, ensuring customers receive consistent operational support and measurable value. Build and maintain relationships with auction operators, transportation managers, and executive stakeholders across customer organizations. Partner with Sales to onboard new auction customers and ensure successful implementation of Carpool’s transportation solutions. Oversee vehicle qualification, appointment scheduling, and shipment planning processes to ensure efficient execution and carrier utilization. Establish operational standards, KPIs, and reporting processes to monitor customer performance, shipment quality, and service-level adherence. Conduct regular business reviews using shipment data and analytics to identify opportunities for improvement, growth, and operational efficiency. Identify process gaps and implement scalable workflows that improve accuracy, reduce exceptions, and support continued auction volume growth. What You Bring 5+ years of experience in customer-facing account management, operations, logistics, or related leadership roles. Experience leading and developing high-performing teams with accountability for performance metrics and customer outcomes. Automotive auction, transportation, logistics, or supply chain experience preferred. Ability to build credibility and communicate effectively with stakeholders ranging from operational contacts to executive leadership. Strong analytical and project management skills with the ability to manage multiple priorities simultaneously. Experience using Microsoft Outlook, Excel, PowerPoint, and other business productivity tools. Excellent written and verbal communication skills with a strong sense of urgency and attention to detail. Willingness to travel as needed to support customer relationships and operational initiatives. Compensation: Base salary range: $70,000 – $80,000 Carpool offers a competitive compensation package: base salary, performance bonus, and comprehensive benefits. We’re a venture-backed company headquartered in Buckhead at Atlanta Tech Village (ATV), a startup community with mentors and advisors built in. Carpool Logistics is proud to be an Equal Opportunity Employer. Why Carpool The auction business sits at the center of vehicle logistics, creating a unique opportunity to influence how thousands of vehicles move across the country every week. In this role, you’ll have direct ownership over customer relationships, operational execution, and the processes that support one of Carpool’s most important growth channels. You’ll work closely with senior leaders across Operations, Sales, and Product while helping shape how Carpool scales its auction business. The work is visible, measurable, and directly tied to customer outcomes. As the company continues its rapid growth, you’ll have the opportunity to build teams, improve systems, and create operational processes that support the next stage of scale. Carpool moves more than 200,000 vehicles annually through a network of 13,000+ carriers and continues to expand its footprint across dealerships, auctions, OEMs, and fleets nationwide. #J-18808-Ljbffr Carpool Logistics