Claims Call Center Specialist

Job Description

Job Description

First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time.Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.What You'll DoProvide excellent customer service to all callersServe as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new lossesGather and document accidents and claim information accurately and efficientlyVerify policy information and identify potential coverage concerns for referral to the appropriate claims teamGuide callers through the claims process and answer claim-related questionsRefer callers for estimates when applicableAssist claims adjusters by providing timely information and support to customersDevelop a working knowledge of insurance policies and claims proceduresMaintain productivity and service standards while handling incoming call volumeSupport departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasksParticipate in special projects and initiatives as assignedWhat It's Like to Work in This RoleNo two days are exactly alike. You'll interact with callers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.QualificationsRequiredPrior customer service experienceStrong verbal communication and phone skillsExcellent organizational and interpersonal skillsData entry and typing proficiency (minimum 30 WPM)Basic PC and computer navigation skillsAbility to multitask and work effectively in a fast-paced environmentPreferredAssociate or bachelor's degreePrior insurance, claims, or call center experienceBilingual skills are a plusFirst Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:Competitive SalariesCommitment to your Training & DevelopmentMedical, Dental and Vision ReimbursementShort Term Disability/Long Term DisabilityLife InsuranceFlexible Spending AccountTelemedicine Benefit401(k) with a generous company matchPaid Time Off and Paid HolidaysTuition ReimbursementWellness ProgramFun company sponsored eventsAnd so much more!Estimated Compensation Range: $16/hr.-$22/hr.**Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

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