Deputy Program Manager

Job Description

Job Description

Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Annual membership to Costco or Sam's
• 401K
• ...and much, much more!

Position Summary:

The Deputy Program Manager supports the Program Manager in the daily direction, coordination, and control of a large, multi-site armed and unarmed security program supporting PFPA facilities throughout the National Capital Region.

The Deputy Program Manager serves as the Program Manager's designated alternate and must possess sufficient authority, knowledge, and operational awareness to act on behalf of the Program Manager during absences, emergencies, after-hours events, and periods of elevated mission activity.

The position focuses heavily on workforce readiness, site operations, staffing, scheduling, supervisory performance, incident response, Government coordination, employee accountability, and execution of the contract's staffing and management plans.

Essential Duties and Responsibilities:

• Assist the Program Manager with overall contract execution and daily operational control.
• Serve as the Program Manager's authorized alternate when designated.
• Maintain situational awareness of staffing, incidents, vacancies, absences, qualification status, and operational risks across all contract locations.
• Oversee site supervisors, captains, lieutenants, leads, Contract Security Officers, screeners, and relief personnel.
• Ensure all posts are filled in accordance with the Security Post Matrix.
• Coordinate immediate backfill for callouts, extended absences, medical restrictions, military duty, disciplinary removals, clearance problems, and employee turnover.
• Manage daily staffing reports, rosters, schedules, relief assignments, overtime controls, and surge-force readiness.
• Monitor site leadership performance and ensure supervisors consistently enforce post orders, uniform standards, weapons controls, equipment accountability, and reporting requirements.
• Conduct site visits, readiness inspections, supervisor meetings, and operational reviews.
• Support incumbent transition, recruiting, contingent offers, onboarding, licensing, training, medical qualification, physical testing, clearance processing, and CAC issuance.
• Coordinate with the Training Manager, Quality Control Manager, Logistics and Equipment Manager, Facility Security Officer, Human Resources, recruiting personnel, and subcontractors.
• Ensure personnel records accurately reflect licensing, firearms qualification, training, medical, physical, drug-testing, clearance, and suitability status.
• Support emergency recall, incident response, active-threat response, surge deployments, and continuity-of-operations activities.
• Ensure deficiencies identified by the Government or the Quality Control Manager are promptly corrected.
• Participate in monthly progress meetings, operational planning meetings, incident reviews, and corrective-action discussions.
• Prepare and review staffing reports, operational updates, incident summaries, meeting materials, action-item trackers, and management deliverables.
• Maintain effective working relationships with the COR, alternate CORs, site representatives, PFPA personnel, union representatives, subcontractors, and corporate leadership.
• Assist with employee conduct, disciplinary, grievance, retention, and labor-relations matters.
• Ensure contractor supervisors do not create personal-services relationships with Government personnel.
• Remain available for after-hours consultation and emergency response as required.
• Perform the duties of the Program Manager when formally designated.

Mandatory Qualifications:

• Final, adjudicated Top Secret/Sensitive Compartmented Information eligibility.
• Ability to obtain and maintain a Government Common Access Card.
• Bachelor's degree in security management, criminal justice, business administration, public administration, management, emergency management, or a closely related field.
• Current PMP, ASIS PSP, or ASIS CPP certification.
• At least seven years of experience in military physical security, law enforcement, armed-security operations, force protection, or a related field.
• At least three years of leadership experience on a federal security contract supporting the Department of Defense or a military headquarters environment.
• Demonstrated experience supervising complex, multi-site security operations.
• Demonstrated ability to manage staffing, scheduling, incident response, employee accountability, and operational reporting.
• Strong written, verbal, organizational, and leadership skills.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Adobe PDF, and workforce-management systems.

Highly Desired Experience:

• Experience supporting PFPA, the Pentagon, or another high-security DoD headquarters.
• Experience managing a large armed-security workforce.
• Experience with unionized guard forces and Collective Bargaining Agreements.
• Experience managing incumbent employee transition and retention.
• Experience with state armed-security licensing in Virginia, Maryland, and Washington, D.C.
• Experience managing security-clearance, CAC, firearms, medical, physical fitness, and training requirements.
• Experience coordinating relief and emergency surge forces.
• Experience performing as an alternate PM on a federal security contract.

Conditions of Employment:

• Must be a United States citizen.
• Must successfully satisfy all Government suitability, background, access, and security requirements.
• Must be able to work on-site in the National Capital Region.
• Must be available for emergencies, after-hours incidents, and urgent Government consultation.
• Must consent to use of the candidate's resume and execute a proposal commitment letter.
• Employment is contingent upon contract award, Government approval, and verification of all qualifications.
• The successful candidate is expected to remain in the position for at least 180 days following Government approval.

Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.