Patient Services Representative

Job Description

Job Description

Patient Services Representative Waterloo, IA | Kimball & Beecher Family Dentistry

Kimball & Beecher Family Dentistry is looking for a positive and detail-oriented Patient Services Representative to help support scheduling and patient communication across our multi-location practice.

This is an important role on our team, as you are often the first voice patients hear and a key part of keeping our days running smoothly.

What You’ll Do

• Answer and manage inbound calls for all Kimball & Beecher locations
• Schedule appointments accurately and efficiently
• Assist patients with billing and insurance questions
• Collect payments over the phone
• Review and send patient statements
• Maintain accurate patient records
• Help ensure every patient interaction is professional, helpful, and welcoming

What Makes Someone Successful in This Role

• You take pride in being dependable and consistent
• You stay organized, even on busy days
• You communicate clearly and confidently
• You remain calm and solution-focused
• You understand that your reliability supports the entire team

What We’re Looking For

• Strong attendance and follow-through
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced environment
• A positive, team-oriented attitude
• Dental or medical office experience preferred (but not required — we will train the right candidate!)

About Kimball & Beecher

Kimball & Beecher is a leading privately owned dental practice in Iowa known for excellence in patient care and a strong team culture. We are committed to creating a welcoming experience for every patient and a professional, supportive environment for our team.

What We Offer

• Competitive hourly pay: $18-22 (based on experience)
• Weekday schedule
• Paid time off
• Supportive leadership and team culture
• Opportunities for growth within our organization

If you’re looking for a stable, team-focused role where your reliability and professionalism truly matter, we would love to connect with you.