Customer Service Representative

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Responsibilities Ensure every customer experience is top notch in quality Be the front end customer support for Graybar.com and extended hours support for internal and external customers. You will also assist in live chat. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues Take an active role in selling Graybar goods and services on inbound calls Provide support on product selection and application Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims Skills & Requirements Strong communication skills Ability to handle a variety of customer situations with enthusiasm and tact Some retail or counter sales experience preferred High School education 2 year or 4 year degree preferred Work Shift and Hours Sunday 8a-5p, Monday & Tuesday 2p-10p, Wednesday & Thursday 8a-5p. Remote Details This is a remote position with requirements to come into the Chesterfield, MO office once a quarter for department meetings. The first 6-8 weeks would also be in office for training purposes. Compensation The expected pay rate for this position is starting at $19.00 per hour depending on experience. Benefits Multiple plan options for Medical , Dental , Vision , and Prescription Drug benefits. Life Insurance coverage for you and options for your family. Save on expenses with Flexible Spending Accounts . Disability Benefits at no cost to you. Share in our success with Profit Sharing Plans . 401(k) Savings Plan with company match to help secure your future. Paid Vacation & Sick Days to spend time away from work or in case of an illness. Rest and recharge during our Paid Holidays throughout the year. Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. Volunteer with Community Time Off to give back to the community. Predictable Work Schedules to plan your life: no weekends or nights for most roles. Celebrate your and others' achievements with our Employee Recognition Program . Reach your career goals with our Educational Reimbursement and Career Development Programs . And More Perks that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information. Equal Opportunity Employer/Vet/Disabled #J-18808-Ljbffr