Senior Customer Service Representative

Caring Senior Service | Caregiver Manager and Recruiter Job Type: Full-Time Salary: $42,000–$47,000 Plus Bonus Location: Hartford, CT Lead the Team Behind Exceptional Care At Caring Senior Service, we believe every senior deserves to age with dignity, independence, comfort, and confidence at home. Behind every great client experience is a strong team of caregivers — and we are looking for a leader who can help build, support, schedule, and guide that team. We are hiring a Caregiver Manager and Recruiter to take ownership of caregiver recruitment, caregiver scheduling, team performance, and day‑to‑day care management support. This is more than an office role. It is a leadership position that directly impacts caregiver success, client satisfaction, family peace of mind, and the overall quality of care we deliver. If you are a proactive, solutions‑focused leader who enjoys recruiting great people, building strong teams, solving problems, and making a meaningful difference in the lives of seniors and families, this could be the right opportunity for you. What You’ll Own Caregiver Recruitment & Hiring You will lead the effort to attract, recruit, interview, and onboard high‑quality caregivers who are committed to providing dependable, compassionate care. Responsibilities include: Recruiting and interviewing caregiver candidates Supporting caregiver hiring and onboarding Helping build a strong caregiver pipeline Identifying caregivers who align with our mission, values, and care standards Creating a positive first impression of Caring Senior Service as an employer of choice Caregiver Management & Team Support As a Caregiver Manager, you will help create a culture where caregivers feel supported, valued, accountable, and equipped to succeed. Responsibilities include: Providing daily guidance, coaching, and support to caregivers Setting clear expectations for professionalism, reliability, and quality of care Reinforcing company standards, policies, and best practices Building strong relationships with caregivers through consistent communication Helping improve caregiver retention, engagement, and performance Caregiver Scheduling & Coverage You will play a key role in caregiver scheduling and ensuring clients receive consistent, reliable care. Responsibilities include: Managing caregiver schedules and client coverage needs Matching caregivers to clients based on skills, personality, availability, and care needs Responding quickly and calmly to call‑offs or urgent coverage changes Helping maintain continuity of care for clients and families Using scheduling systems to keep operations organized and accurate Care Management & Client Support This role supports the overall care management process by helping ensure clients, families, and caregivers have a positive and reliable care experience. Responsibilities include: Supporting smooth client onboarding and ongoing service coordination Communicating professionally with clients, families, caregivers, and office team members Addressing concerns quickly and helping resolve issues with confidence Supporting care quality, service consistency, and client satisfaction Partnering with the team to ensure every client receives GreatCare Lead From the Front At Caring Senior Service, our leaders step up when needed. On occasion, you may assist with activities of daily living or companionship care to ensure uninterrupted service for a client. What We’re Looking For We are looking for someone who is dependable, confident, organized, and comfortable leading people in a fast‑paced environment. Ideal qualifications include: Minimum of 5 years of leadership, management, recruiting, staffing, or team coordination experience Experience in home care, senior care, healthcare, staffing, recruiting, or customer service is a plus Strong communication, problem‑solving, and time‑management skills Ability to manage multiple priorities while staying calm and professional Comfortable using Microsoft Office and caregiver scheduling systems Valid driver’s license and insured vehicle Ability to pass background and registry checks Positive, accountable, team‑first leadership style Genuine desire to support caregivers and serve seniors in the community Compensation & Schedule Starting salary: $42,000–$47,000 plus bonus Full‑time schedule: Monday–Friday, 8:00 AM–5:00 PM Rotating on‑call responsibilities for urgent evening and weekend coverage support Office‑based role in the Hartford area with local travel as needed Why Join Caring Senior Service? When you join Caring Senior Service, you become part of a mission‑driven company that values teamwork, accountability, compassion, and results. This role gives you the opportunity to lead people, strengthen operations, support seniors, and make a visible impact every day. You’ll enjoy: A meaningful leadership role with real impact The opportunity to build and support a strong caregiver team Professional development and growth opportunities A supportive, mission‑driven company culture The chance to improve the lives of seniors and families in your community A role where your work directly contributes to client satisfaction, caregiver success, and operational excellence When You Succeed in This Role Caregivers feel supported, prepared, and valued Clients receive consistent, high‑quality care Families gain peace of mind Scheduling runs more smoothlyThe office team operates with confidence Caring Senior Service continues to deliver GreatCare Ready to Take the Lead? If you are proactive, dependable, people‑focused, and ready to take ownership of caregiver recruitment, caregiver scheduling, caregiver management, and care quality, we would love to meet you. Apply today and join Caring Senior Service in our mission of providing GreatCare to seniors and their families. #J-18808-Ljbffr