Call Center Representative

Call Center Representative Overview The Call Center Representative role offers a chance to provide exceptional service and advocacy for participants navigating health benefits. Engage in a dynamic, fast-paced environment with opportunities for professional growth and skill development. Collaborate with internal teams and external vendors to resolve participant concerns effectively. Benefit from a Monday-Friday schedule with potential for conversion to a permanent role. Gain access to comprehensive training programs to build expertise in health benefits. Work in a supportive team environment that values empathy, professionalism, and problem-solving skills. Enjoy a newly renovated office space with on-site amenities like a café and gym. Contribute to a growing organization dedicated to making a meaningful impact in customer service. Call Center Representative Key Responsibilities & Duties Deliver empathetic and professional service through phone, email, and written correspondence. Address participant inquiries regarding eligibility, benefits, claims, and plan-related matters. Research and resolve participant concerns, providing accurate information and solutions. Explain claim payments and assist participants in understanding denied claims. Verify eligibility updates and coordinate with vendors and internal departments. Document participant interactions and maintain detailed records. Assist with enrollment forms, disability claims, and other participant-related processes. Escalate complex issues to appropriate team members for resolution. Participate in special projects and provide team support as needed. Call Center Representative Job Requirements High School Diploma or GED is required. Minimum of 1 year of customer service or receptionist experience. Preferred experience in TPA, insurance carrier, or healthcare settings. Typing speed of at least 40 words per minute. Proficiency in Microsoft Office applications. Strong written and verbal communication skills. Ability to manage challenging situations with a positive and cooperative demeanor. Dependable attendance and punctuality are essential. Willingness to work occasional Saturdays if required. #J-18808-Ljbffr Greenkey Resources LLC