Credit and Collections Analyst

Position Summary The Assistant Credit Manager is responsible for assessing credit risk, maintaining audit compliance, and implementing effective accounts receivable collection strategies within their assigned territory. This role plays a critical part in supporting cash flow performance, reducing delinquency, and ensuring accurate account management across the business. The Assistant Credit Manager works closely with customers, Sales, Billing, and Credit Management teams to resolve account issues, research payment discrepancies, and maintain compliance with company policies and internal controls. This position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Skills & Core Strengths Accounts receivable collections and aging management Credit risk assessment and audit compliance Customer communication and negotiation Problem-solving and dispute resolution Organization and attention to detail Analytical thinking and reconciliation skills Time management and accountability Ability to multitask and manage competing priorities Professionalism in high-pressure situations Collaboration and cross-functional communication What You’ll Do Proactively contact customers regarding past-due accounts via phone, email, and written communication. Monitor accounts receivable aging reports and prioritize collection efforts to achieve KPI goals. Research and resolve billing discrepancies, payment shortfalls, and account disputes. Research customer payment portals to verify accurate invoice delivery and monitor payment status. Negotiate payment arrangements while adhering to company credit and collection policies. Apply and reconcile customer payments accurately within the ERP/accounting system. Maintain detailed and up-to-date collection notes and account documentation. Collaborate with Sales, Billing, and Credit Management to resolve account issues. Escalate high-risk or severely delinquent accounts as appropriate. Process file maintenance according to business controls guidelines. Ensure audit compliance with applicable laws, regulations, and internal controls. Assist the Senior Credit Manager with ad hoc reports and special projects. What We’re Looking For Bachelor's degree in Finance, Accounting, or equivalent work experience. Minimum of 5 years of experience preferred in accounts receivable collections or a related finance role. Strong understanding of accounts receivable processes, credit policies, and aging analysis. Excellent verbal and written communication and negotiation skills. Ability to handle difficult conversations professionally and tactfully. Strong organizational skills with exceptional attention to detail. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel, including PivotTables and VLOOKUP functions. Experience with Dynamics SL, Salesforce, billing/payment portals, or similar finance software preferred. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. About Us Avidex is committed to delivering exceptional service and operational excellence across our business. We pride ourselves on collaboration, accountability, and building strong relationships with our customers and internal teams. Our employees play a vital role in supporting financial operations, maintaining compliance, and contributing to the overall success of the organization. We value professionalism, innovation, and continuous improvement in everything we do. What We Offer Competitive compensation plan Health, dental, and vision benefits 401(k) retirement plan with employer matching Paid time off and company holidays Opportunities for professional growth and development Collaborative and team-oriented work environment Training and continued learning opportunities Location & Compensation This position may be based in Lake Forest, CA or Cary, NC . The anticipated hiring range varies by work location and is based on factors such as skills, experience, qualifications, and internal equity. Lake Forest, CA: $30.00 - $35.00 hourly Cary, NC: $27.00 - $33.00 hourly Final compensation will be determined based on the selected work location and the successful candidate's experience and qualifications. Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are committed to creating a workplace that fosters respect, inclusion, and equal opportunity for all employees. #J-18808-Ljbffr