Senior Banker - Chinatown Financial Center - Bilingual Mandarin Required

Key Responsibilities Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. Assists, educates, and trains clients on conducting simple transactions through self-service technologies. Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy. Adheres to established processes, laws, and guidelines in performing day‑to‑day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping. Manages client interactions by taking the best course of action for the bank and its clients while abiding by all regulatory requirements. Required Qualifications Bilingual Mandarin (Required). Minimum of one year demonstrated sales experience in a relationship‑oriented and client‑centric environment. Alternatively, previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months. Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Collaborates effectively to get things done, building and nurturing strong relationships. Displays passion, commitment and drive to deliver an experience that improves clients' financial lives. Confident in identifying solutions for helping new and existing clients based on their needs. Strong written and verbal communication skills; comfortable engaging all clients in person and by phone. Ability to learn and adapt to new information, technology platforms, and handle ambiguity and changing circumstances. Applies strong critical thinking and problem‑solving skills to meet clients' needs. Demonstrates effective time‑management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously. Is a commissioned notary or can obtain a notary commission in the state of work within a few months of start date. Desired Qualifications Associate’s Degree or Bachelor’s Degree in business, finance or a related field. Experience working in a financial center where goals were met or exceeded. Retail and/or sales experience in a salary plus incentive environment. Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded. Experience with financial information, spreadsheets and financial skills. Knowledge of banking products and services. Strong computer skills including Microsoft applications and previous experience utilizing laptop technology. Skills: Active Listening, Business Acumen, Customer and Client Focus, Oral Communications, Problem Solving, Account Management, Client Experience, Branding, Client Management, Client Solutions, Advisory, Relationship Building, Business Development, Pipeline Management, Prospecting, Referral Identification, Referral Management. Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Work Schedule Shift: 1st shift (United States of America) Hours Per Week: 40 Pay and Incentives Hourly Pay: $25.00 – $31.37, based on experience, education and skill set. Incentive Plan: Eligible for a formulaic incentive plan, earned based on performance against defined metrics. Benefits Benefits Eligible: Access to industry‑leading benefits, paid time off, and resources to support physical, emotional, and financial well‑being. Additional Information Privacy Statement: Pay Transparency: #J-18808-Ljbffr