Sales Renewals Account Manager Professional Multiple Cities

Renewal Account Manager As a Renewal Account Manager with IBM Global Sales, you will partner with Sales and Field Sales teams to manage the renewal process for enterprise software accounts across one or more territories, ensuring customer retention and achievement of renewal targets. Responsibilities Negotiate all facets of renewal contracts using sound business judgment. Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship. Develop and maintain precise renewal forecasts by collaborating closely with Sales teams, identifying risks early, and implementing solutions to ensure alignment on renewal strategies and achievement of key business metrics. Identify customer needs and demonstrate solid account management capabilities to drive on‑time renewal closure. Maintain a good comprehension of HashiCorp licensing models to provide sales and customers assistance in licensing discussions. Monitor customer health metrics to proactively identify and communicate risks; work cross‑functionally to develop risk mitigation strategies and drive appropriate actions with partner teams. Provide regular and accurate updates on renewal status to management; advance as appropriate. Engage customers in conversations around renewal readiness, timing and general customer needs. Connect with customers on multi‑year contracts via direct and indirect communication to ensure continued involvement and customer value realization. Create and present renewal proposal(s) and options to customers and advise customers of upcoming contract expiration. Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form. Partner with our Customer Success organization to review customer value achievement in order to achieve customer product adoption and high utilization. Required Education Bachelor's Degree. Required Technical and Professional Expertise 5+ years demonstrated success in a Renewal Account Management and/or Customer Success capacity. Experience leading customer retention and adoption for both On Prem and SaaS accounts/territories. Deep knowledge and expertise with both On Prem & SaaS models focused on enterprise software. Advanced proficiency with contract renewal processes. Initiative‑taking approach with strong attention to detail, time management and organization. Team player mindset with a track record of building positive relationships with peers and cross‑functional partners. Top‑notch customer management skills; including sales, account management, and customer service. Creative problem‑solving skills taking personal initiative to identify areas of process improvement and efficiency. Demonstrated strong work ethic and consistent quota achievement. Impressive written and verbal communication skills. Benefits Healthcare benefits including medical and prescription drug coverage, dental, vision and mental health & wellbeing. Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short and long‑term disability coverage, and opportunities for performance based salary incentive programs. Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave and other Paid Care Leave programs. Training and educational resources on a personalized, AI‑driven learning platform to grow skills and obtain industry‑recognized certifications. Diverse and inclusive employee resource groups, giving and volunteer opportunities, and discounts on retail products, services and experiences. Equal Employment Opportunity Statement IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Visa Sponsorship IBM will not be providing visa sponsorship for this position. Applicants must be able to work without a need for current or future visa sponsorship. Location Texas, California (United States) #J-18808-Ljbffr