Call Center/Customer Support Executive (Phone Support/Writing Skills)

Job Description Trigyn's Direct Government Client has openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.

PLEASE NOTE

Selected Candidates will be working Monday to Friday, 9 am to 5 pm. Candidates may be required to provide a writing sample.

JOB DESCRIPTION

The selected consultant will provide information to customers and perform clerical support. Responsibilities will include, but not be limited to the following: Answer incoming calls, including calls needing translation by a language interpreter utilizing the Language Line. Listen to, clarify, confirm understanding of, and submit complaints along with pertinent contact information (unless anonymous) or relevant open Work Order numbers, in online form. Transfer callers to Customer Contact Center Representatives for maintenance related requests or provide information to callers on possible options if the call is not related to the department. Assess correspondence to determine when immediate attention or management intervention is required. Respond to telephone, e‑mail and in‑person inquiries from supervisors. Utilize computer databases/spreadsheets and information technology systems; research data needed to respond to inquiries. Perform clerical tasks and computer support as required. Minimum Qualification Requirements A baccalaureate degree from an accredited college or university; or An associate degree from an accredited college or university and two years of satisfactory, full‑time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or A four‑year high school diploma or its educational equivalent and four years of satisfactory, full‑time experience as described in "2" above; or A satisfactory combination of education and experience. Satisfactory, full‑time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four‑year high school diploma or its educational equivalent. Preferred Skills Experience with various computer programs, including online forms and portals. Excellent customer service, oral and written communication skills. Ability to work well independently and in a group environment. NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY #J-18808-Ljbffr Trigyn Technologies