Operations Supervisor - Transportation (Supply Chain/Logistics)

Operations Supervisor – Transportation (Supply Chain/Logistics) Are you an energetic and team-oriented leader focused on commitment to customers, dedication to excellence and innovation? We are looking for a proven leader with relevant experience and skills to join our team of transportation and logistics professionals. The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting Penske goals and objectives. Position Summary Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including people, systems, customer needs, equipment, workforce and equipment scheduling. Responsible for performance management of direct reports and making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Schedule: Monday – Friday, 7 AM–5 PM Supporting: 70 Drivers Salary: $56,200–$74,500 (plus up to 12 % bonus based on performance and location performance) Major Responsibilities People Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives Establish and sustain that performance standards are communicated that are specific and measurable Interview hourly associates and provide recommendations for hire Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates Motivate and engage associates by focusing on team accomplishments and recognition Operations Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Conduct team meetings Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training Provide relief coverage for operational duties when associates utilize time‑off or are absent from the shift Have a thorough working knowledge of the site's operating systems to ensure operational compliance and correct exception resolution Complete all necessary records and reports in a timely and accurate fashion Finance Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc. Understand the relationship between decision-making and profitability Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets Safety Ensure day‑to‑day management and associate activities are aligned with the location safety strategy Provide associates with communication, training, feedback, and direction to ensure safe performance Ensure compliance with all applicable regulatory agencies and company policies and procedures Conduct safety observations Growth / Customer Experience Understand the location‑specific customer goals & objectives and work to meet and exceed these expectations daily Ensure the customer knows that we are committed to helping them meet their objectives Determine areas that could benefit from continuous improvement efforts Fleet/Assets Properly plan work assignments to ensure effective use of fleet equipment Work with hourly associates to ensure they understand safe and efficient operation of equipment Work with vendors to ensure equipment is maintained Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete Other projects and tasks as assigned by supervisor Job Qualifications Demonstrated leadership qualities with strong interpersonal skills and the ability to connect, build rapport and maintain solid relationships with associates, company leadership, internal and external customers Ability to work efficiently and independently with strong time management and organizational skills Strong written/oral communication skills and the ability to actively listen are required Ability to manage through a problem, think critically, and make decisions independently Ability to drive process improvement and lead change Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required Must demonstrate ownership & responsibility to run the operation with a sense of urgency High School Diploma or equivalent required; Bachelor's Degree preferred Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history) and drug screening required Physical Requirements Read, communicate verbally, and/or in written form; remember and analyze information; understand instructions or guidelines Stand, walk, sit; frequently use hands to touch, handle, and feel; reach with hands and arms; occasionally lift/move up to 25 lb (12 kg) Specific vision abilities include close, distance, peripheral vision, depth perception and the ability to adjust focus Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Penske is an Equal Opportunity Employer. Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more, visit #J-18808-Ljbffr