Marker Operations Specialist

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Marker Operations Specialist to investigate and analyze data on patrons related to marker limit privileges and process marker limit requests and applications for all Las Vegas properties. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

THE STARTING RATE: $22.00 per hour

THE DAY-TO-DAY:

• Maintain a working knowledge of relevant marker limit issues and regulations, (Title -31 and Know Your Customer “KYC”.).

• Conduct public record and financial research on marker limit and cash patrons’ source of funds, financial stability, and background history and provide analyses to department management. Provide Know Your Customer (“KYC”) reports and analyses to department management to assist in their KYC reviews and reports.

• Utilize third party reports, SIS records, IRS tax forms, etc. to conduct CDD reviews and provide analyses to department management.

• Communicate and collaborate with patrons, other gaming establishments, MGMRI’s Cages, Collections, Property Casino Marketing Departments, Rewards Operations, and Compliance Teams in processing Marker Limit Requests.

• Establish, process, update, and maintain patrons’ marker limit related correspondences, arrivals, applications, Central Credit gaming reports, banking reports, and consumer credit reports in pertinent casino system.

• Obtain, verify, and process banking information from various resources and banking institutions. Verify cashier's checks, official checks, and bank drafts.

• Audit markers limit related transactions, send and obtain approval confirmations required by NGCB regulations.

• Maintain awareness of indicators of suspicious or fraudulent activities to prevent and identify potential suspicious and fraudulent actions.

• Maintain accurate and complete records of all Marker Operations activities. Understand and protect confidentiality of customer and company information.

• Answer multiple phone lines while maintaining the highest level of customer service.

• Compose professional email correspondence to internal & external guests.

THE IDEAL CANDIDATE:

• 1+ Years of Prior Relevant Experience in a casino/resort, banking, or high-volume office operations environment.

• High School Diploma or GED

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Health & Income Protection benefits (for eligible employees).

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!