Data analyst

Job Title

Pay Range: $23/hr. $25/hr.

Key Job Responsibilities:

• Adhering to standard operating procedures (SOP) for incident handling and investigation, while leveraging multiple tools to complete in-depth root cause analysis and high-judgment decision-making.
• Auditing and reconciling data integrity across multiple proprietary systems (including the Event Management Tool) to ensure all claim instances are logged accurately and trace data origin.
• Independently crafting professional correspondence and interacting with external delivery service providers (DSPs) to seek information, resolve claims, and discuss investigation findings.
• Proactively identifying opportunities for process simplification and automation and escalating trends or pain points occurring within the process.
• Working collaboratively with team members to navigate ambiguous cases and create frameworks to drive performance consistency across the team.
• Reviewing and processing property damage claims, ensuring accurate adjustments and adherence to relevant guidelines.
• Ensuring the accurate selection of appropriate evidence types for different aspects of the investigation.
• Submitting relevant evidence to DSPs for their review.
• Reviewing paid claims to identify instances where recovery of funds from the DSP may be warranted based on irrefutable evidence.
• Conducting further investigation into the lifecycle of claims post-payment to ensure appropriate evidence supports DSP responsibility.
• Using data aggregation tools (including Pivot Tables in Excel, during the transition) for analysis and reporting related to claims.

Required Skills:

• Bachelor's degree
• Minimum of 1 year of professional experience in a relevant role (performing duties such as claims/case management, investigation, reconciliation, auditing, process improvement, risk assessment, etc)
• Demonstrated ability to perform detailed root cause analysis on data discrepancies and operational failures.
• Exceptional written and oral communication skills, with proven experience in professional communication with external contacts.
• Proficiency in all MS Office products, including Excel, Outlook, and Word.

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.