Vice President, Product Manager - Trust & Security

Job Description

Join a team where you can turn strategy into measurable impact, partnering across product and technology to modernize fraud decisioning. You’ll grow your leadership while delivering capabilities that strengthen protection and operational efficiency.

As a Vice President, Product Manager in Trust & Security , you will shape the product vision and strategy for fraud rule and vendor platforms, translating business needs into clear requirements and scalable delivery plans. You will partner closely with fraud strategy, product, and technology stakeholders to streamline decisioning services, improve controls, and accelerate rule development, testing, and deployment. You will contribute to modernization roadmaps and help ensure solutions are reliable, measurable, and aligned to governance expectations.

Job responsibilities

• Develop and iterate product strategy and vision that delivers clear customer and business value
• Define product requirements for a future-state fraud rules engine with advanced capabilities and AI adaptation
• Lead end-to-end fraud rule lifecycle management from discovery through deployment, aligned to governance and control expectations
• Conduct discovery and research to uncover needs, validate solutions, and inform product direction
• Translate stakeholder goals into prioritized roadmaps, epics, and user stories with measurable outcomes
• Own and maintain a product backlog that supports strategic priorities and delivery commitments
• Partner with technology teams to enable efficient development, testing, and release processes
• Track and report product success metrics across cost, features, risk posture, and reliability
• Communicate trade-offs, dependencies, and decisions clearly to senior stakeholders and delivery partners

Required qualifications, capabilities, and skills

• 5 years of experience in product management or a closely related domain
• Advanced knowledge of product development lifecycle practices, functional design, and data analytics
• Demonstrated ability to lead product lifecycle activities including discovery, ideation, requirements definition, and value management
• Proficiency with product management tools such as Jira and Confluence
• Proven ability to partner effectively with senior leaders, stakeholders, and technology teams
• Strong written and verbal communication skills, including the ability to document clear requirements and acceptance criteria

Preferred qualifications, capabilities, and skills

• Experience operating in a highly matrixed environment with shifting priorities
• Background in fraud decisioning, fraud rules, business rules engines, or similar decisioning platforms
• Experience improving testing, controls, or automation across complex platforms
• Experience designing product solutions that incorporate AI-enabled capabilities responsibly and effectively

Applicants must be authorized to work for any employer in the United States. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.