Customer Service Team Lead - Bilingual
$68.64k - $79.04kFull-time
Uline
Customer Service Team Lead - Bilingual
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC1)
#ZR-ILCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Service Team Lead - Bilingual in Waukegan, IL vacancy
$33 - $38 per hour
Uline, a family-owned distributor, is hiring a Bilingual Customer Service Team Lead in Kenosha, WI to coach and empower representatives for fast, friendly, customer-focused service. This on-site role requires fluent English and Spanish, strong leadership, and commitment...BilingualHourly pay$68.64k - $79.04k
...Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives...SuggestedHourly payLocal area- ...Assistant Store Manager in Kenosha, WI to lead customer service excellence and support daily store... ...The role emphasizes developing a strong team culture, achieving store goals, and... ...English fluency is required; English/Spanish bilingual is a plus. #J-18808-Ljbffr PLSBilingual
- PLS, a leading retail provider of financial services, invites a Shift Supervisor in Kenosha, WI to lead store operations, guide a team, and ensure outstanding customer service while meeting store goals. This role... ...weekends, and holidays; bilingual English/Spanish is a...BilingualShift workWeekend workAfternoon shiftEarly shift
- ...experience. We prioritize our team's development and well-being,... ...seeking a skilled and disciplined Lead Cook for L’Américain who... ...all aspects of daily prep and service. Strong communication, organizational... ...and communication skills Bilingual is a plus Physical...BilingualFull timeLocal areaShift work
American Place Casino
Waukegan, IL27 days ago $18 per hour
...Job Description Job Description Prostar Staffing is seeking an experienced Bilingual Team Lead to join our Waukegan facility. Location: Waukegan, IL Schedule: Monday-Friday Hours: 6:50 AM - 3:00 PM | $18.00/Hour Overtime Available as Needed Key Responsibilities...BilingualMonday to FridayShift workWeekend workProStar
Waukegan, IL6 days ago- Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a Bilingual Customer Service Team Lead in Kenosha, WI. You will coach and elevate a bilingual team, ensuring top-notch service, policy adherence, and strong customer satisfaction....Bilingual
$55k - $70k
...Job Description Job Description Lead Maintenance Technician Location: Waukegan... ...with production, warehouse, and management teams to support operational goals. Ensure... ...throughout the day. ~ English required; bilingual (English/Spanish) preferred. ~ Strong commitment...BilingualMonday to FridayJust In Time Staffing LLC
Waukegan, IL7 days ago$54.08k - $58.24k
2nd Shift Line Lead Gurnee IL Who We Are: PurposeBuilt Brands, rooted in a legacy... ...The role directs and supports production team members, provides backup coverage during... ...Ability to read and write basic English ~ Bilingual English/Spanish preferred Benefits:...BilingualFull timeWork at officeRemote workMonday to FridayAfternoon shift- ...needed.Complete and maintain associated records.Send samples to customer vis UPS/FedEx.Perform QA tech duties as needed.Print labels... ...willing to work weekends or OT as needed.High School Diploma or equivalent.Food industry experience preferred.Bilingual (Spanish) a plus....BilingualFlexible hoursWeekend work
Henry Broch Foods
Waukegan, IL4 days ago - ...obligations, insurance benefits, and programs that lessen a patient’s financial burden. The role collaborates with clinics and care teams to verify benefits, assist with patient assistance programs, charity qualification, and Stem Cell Transplant financial counseling throughout...Bilingual
- ...with financial obligations, insurance benefits, and patient assistance programs. The role collaborates across inpatient/outpatient teams to verify benefits, qualify for charity care, and guide patients through billing processes. The position requires strong knowledge of...Bilingual
$16.5 - $17.5 per hour
...Bartender / Concession Experience Co-Lead Location: Waukegan... ...continuously refining our operations, service model, and guest experience.... ...This is a hands‐on, team‐driven role focused on maintaining... ...holidays, and peak beach hours ~ Bilingual (English/Spanish) preferred,...BilingualHourly paySeasonal workLocal areaFlexible hoursShift workWeekend workALCHEMY BEACH LLC
Waukegan, IL10 days ago$50 - $55 per hour
...Dentistry is looking for a Dental Hygienist to join our dedicated team of dental professionals! Our practice is committed to staying... ...by our affiliated vendors Qualifications Must hold a valid IL Hygiene license Bilingual in Spanish is a plus...BilingualHourly payPart timeSummit Dental
Waukegan, IL4 days ago$63.45k - $105.74k
...day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is...Abbott Laboratories Employees Credit Union
Gurnee, IL3 days ago$19.5 - $20 per hour
...Outreach Coordinator to join our marketing team in advance of an upcoming industry... ...front-line voice inviting existing customers, prospects, and warm leads to visit our booth and join us for... ...Plus): Prior background in customer service, inside sales, telemarketing, lead...Hourly payPermanent employmentTemporary workWork experience placementWork at officeShift workRandstad
Gurnee, IL1 day ago- ...Position - State Farm Agent Team Member *This role requires bilingual Spanish* We are seeking... ...Sales and Customer Acquisition: Proactively... ...opportunities, generate leads through cold calling, networking... ...understanding of products and services to effectively communicate...BilingualFor contractorsWork at office
Bryan Solis - State Farm Agent
North Chicago, IL3 days ago - ...and supporting the Treatment Coordinator to secure patient case acceptance. Candidates should have a High School Diploma or GED, be bilingual in Spanish, and be comfortable traveling to Mundelein and Mount Pleasant while maintaining a professional, sales-minded approach...Bilingual
- Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, answer calls, manage... ...experience. Ideal candidates have 3 years of customer service, 2 years in patient services, bilingual Spanish, and proficiency in MS Office. #J-18808-Ljbffr...Bilingual
- Illinois Department of Human Services in Waukegan, IL is seeking an Office Assistant to review and keyboard complex materials, file records, and perform bilingual translation for Spanish-speaking clients. The role includes receptionist duties and processing forms and reports...BilingualWork at office
$165k - $190k
...65,000.00 - $190,000.00 Salary Description Join the Erie team! Motivated by the belief that healthcare is a human right, we provide... ...or Board eligible in specialty. CPR certification. Bilingual preferred- Spanish The Erie Advantage Pledge WORKING TOGETHER...BilingualFlexible hoursErie Family Health Center
Waukegan, IL14 hours ago- Uline, a family-owned distributor, seeks a Bilingual (English / Spanish) Human Resources Coordinator at our Pleasant Prairie Wisconsin distribution center. You’ll be the go-to person for candidates and new hires, shaping their first experiences with us by ensuring a seamless...BilingualMonday to Friday
- Oak Street Health in the United States is seeking a Medical Scribe to support primary care providers with real-time clinical documentation. The role involves observing visits, documenting encounters, coding with CPT and ICD-10, and preparing after-visit summaries. This ...BilingualFull time
- ...the Zion Branch in Zion, IL. This in-office role requires Spanish language proficiency and a strong focus on customer-centric banking, sales, and risk-aware service. You will drive customer loyalty through proactive conversations, identify opportunities to deepen wallet...BilingualWork at office
- ...forwarding, and shipping solutions nationwide. We support customers with dependable delivery service and a strong commitment to safety, professionalism,... ...of delivery scanning systems (i.e. POD) Customer service-related work experience Bilingual English/Spanish...BilingualWork experience placementImmediate start
Cargo Express Freight
Zion, IL2 days ago - ...class nationwide wireless service at a value price, with... ...more than 308 million customers. Want to join a great... ...we meet goals! Join our Team, make it a career and let... ..., to consistently lead from the front and drive... ...Proficiency in English, Bilingual is a plus! ~ Basic Math...BilingualContract workWork experience placementFlexible hoursAfternoon shift
GMET Communications, LLC
Waukegan, IL1 day ago $16 - $18 per hour
Pro Customer Service Sales - The Home Depot This role is part of the Home Depot Pro Customer Service/Sales Team, dedicated to delivering an exceptional experience for professional customers... ...of customer service and safety. Bilingual communication skills may be preferred...BilingualFor contractors- ...TO GROW AND ADVANCE YOUR CAREER? JOIN OUR TEAM! Accurate Personnel is hiring... ...experience in the staffing industry and be bilingual in English and Spanish, allowing for effective... ...corporate team, you are joining an industry-leading company that has been a community asset...BilingualWeekly payFull timeStart working todayWork at officeLocal areaImmediate startMonday to Friday
Accurate Personnel Llc
Waukegan, ILmore than 2 months ago - Zacharias Sexual Abuse Center is seeking a Bilingual Prevention & Education Coordinator to organize and lead prevention education for students, families, and professionals in English and Spanish. The role includes supporting volunteers, delivering community education, and...Bilingual
$175k - $205k
...75,000.00 - $205,000.00 Salary Description Join the Erie team! Motivated by the belief that healthcare is a human right, we provide... ...and comfort with working with diverse patient population. Bilingual preferred - Spanish. The Erie Advantage Pledge WORKING...BilingualFlexible hoursErie Family Health Center
Waukegan, IL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead - Bilingual. Be the first to apply!
Related searches
- customer Waukegan, IL
- customer engineer Waukegan, IL
- customer retention Waukegan, IL
- customer satisfaction Waukegan, IL
- amazon customer Waukegan, IL
- work from home customer Waukegan, IL
- customer marketing Waukegan, IL
- bilingual manager Waukegan, IL
- bilingual clinician Waukegan, IL
- bilingual part time Waukegan, IL