Front Office Membership Coach

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Front Office Membership Coach Anytime Fitness Lakewood

At Anytime Fitness Lakewood, our Front Office Membership Coaches are the heartbeat of our club. This role goes far beyond front desk or sales its about creating an incredible first impression, building real relationships, and helping every person who walks through our doors feel supported, seen, and successful in their fitness journey.

As a Front Office Membership Coach, youll be the face of our gym, guiding new members, supporting existing ones, and helping our community thrive in a positive, coaching-focused environment.

What Youll Do

Welcome & Connect

Youll be the first and last person members see and that matters.

• Greet every member and guest by name whenever possible

• Create a warm, friendly, and motivating atmosphere

• Make every interaction feel personal, not transactional

Guide New Members

Youll help people take the first step toward a healthier life.

• Conduct tours that focus on goals, not just equipment

• Ask thoughtful, open-ended questions to understand each persons needs

• Present Anytime Fitness Lakewood as a coaching gym that delivers real results

• Clearly explain memberships, policies, and club benefits

Drive Membership & Training Success

Youll help grow the club by helping people succeed.

• Confidently present membership options and club services

• Overcome objections by educating and consulting, not pressuring

• Promote club initiatives, technology, and coaching programs

• Sell memberships, personal training, and retail products

Follow Up & Support

Youll make sure no one falls through the cracks.

• Reach out to leads from online inquiries and walk-ins

• Follow up with members who havent been in recently

• Contact members with billing or account issues to help resolve them

• Celebrate member wins and milestones

Create an Exceptional Club Experience

Youll help make Lakewood the best gym in town.

• Keep the club clean, organized, and welcoming

• Restock, wipe down, and detail equipment and common areas

• Maintain a high standard of professionalism and appearance

Build Community

Youll help make Anytime Fitness Lakewood feel like home.

• Engage members in challenges, technology, and club initiatives

• Help execute in-club events, promotions, and community partnerships

• Contribute ideas that improve the member experience

Social Media & Marketing Support

Youll help share our story.

• Create and post engaging content for our clubs social media

• Highlight member wins, promotions, and club culture

Who You Are

Youre someone who:

• Loves people and building relationships

• Is confident, positive, and coachable

• Communicates clearly and professionally

• Is self-motivated and thrives in a fast-paced environment

• Believes in health, fitness, and helping others improve their lives