Service Operations Manager Honda

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, weve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation , technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $55,000-$80,000 annual salary

Team Leadership

• Lead and develop the Service Advisor team and Service Administrator(s)
• Train staff on Walser policies, processes, and scripts, and hold the team to them
• Handle schedules, time off, pay rates, and hours worked
• Coach, monitor performance, run annual reviews, and handle discipline or PIPs with HR
• Partner with Recruiting to interview and hire, and recommend promotions
• Escalate employee relations issues to HR when needed

Service Operations

• Support the Service Manager in tracking sales, gross profit, effective labor rate, hours per RO, and tech productivity
• Route ROs to the right technician based on skill level
• Answer customer technical questions and resolve complaints
• Keep CSI at or above national average and hit profitability goals
• Promote services and manufacturer programs
• Keep the service drive, cashier area, and customer lounge clean
• Fill in for service staff, close ROs, and help with end-of-day cashier close as needed

Warranty

• Verify, submit, and track warranty claims per manufacturer guidelines
• Reconcile payments, investigate short-paid or rejected claims, and resubmit when valid
• Keep claim paperwork audit-ready
• Explain warranty procedures to internal teams

Requirements

• Safety eyewear and slip-resistant, hard-toed footwear required in the service department

Direct Reports: Service Administrator(s)

Walser Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Whats In It For You?

• Paid Time Off (PTO) Take time to relax, spend with family, or enjoy personal time away

• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.

• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.

• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.

• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.

• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparelon us.

• Employee Discounts: Enjoy exclusive employee discounts across products and services.

• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.

• Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.

• Employee Assistance Program (EAP) Support for personal and professional challenges

• Referral Program Earn referral bonuses for referring talented candidates

Apply today and help drive operational excellence at Walser Automotive Group!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.