Director of Operations - Security (SEC)

The Director of Operations - Security is responsible for providing operational leadership, governance, and support across Bosch Building Technologies North America (Bosch BT NA) Security projects & branch operations portfolio; including access control, video surveillance, intrusion detection, integrated systems, and enterprise security projects. Reporting to the Vice President of Operations, this role partners closely with Branch Managers, Operations Managers, and Project Teams to drive consistent project execution, improve forecast accuracy, reduce operational risk, and strengthen financial performance. The Director of Operations - Security serves as a strategic operational leader focused on project health, resource optimization, excellence, and continuous improvement across the Security business. The role ensures alignment to company standards and operational best practices while supporting branch teams in delivering successful outcomes for customers and stakeholders. This position can be located from any of our major Bosch Building Technologies offices in North America, with a strong preference for the candidate to be close to one of our major Operational Innovation Branches. Responsibilities Operational Leadership & Branch Support Partner with Branch Managers and Operations Leaders to support execution of business objectives. Conduct regular branch operational reviews to evaluate project health, financial performance, staffing, backlog, and forecast accuracy. Provide leadership and guidance for complex operational issues and escalated project concerns. Support organizational consistency across all Security operations. Project Execution & Governance Oversee project review programs throughout the project lifecycle. Identify operational, contractual, financial, and execution risks on large projects. Facilitate risk mitigation strategies and recovery planning. Support margin improvement initiatives and reduction of project deviations. Ensure project controls and governance standards are consistently followed. Drive consistent execution standards across all security operations. Financial & Operational Performance Review project forecasts, earned revenue, gross margin performance, labor utilization, and backlog health. Partner with branch leadership on annual planning, budgeting, and forecasting activities. Drive accountability for operational KPIs and project financial performance. Improve forecast accuracy and operational predictability. Process Standardization & Continuous Improvement Implement operational best practices and playbooks. Support standardization of project execution methodologies. Identify opportunities for productivity improvements and workflow efficiencies. Lead continuous improvement initiatives across assigned branches. Cross Functional Collaboration Collaborate with Engineering, Sales, Procurement, Service, and Finance teams. Support seamless project transitions from sales through execution and into service. Ensure operational alignment with strategic organizational objectives. Health, Safety & Compliance Promote a culture of operational excellence and safety. Ensure compliance with customer requirements, company policies, and regulatory standards. Supervisor Duties In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Professional Competencies Resilience: Ability to maintain composure and adapt swiftly amidst uncertainty and rapid changes. Strategic Agility: Capacity to analyze situations critically and make prompt, well-informed decisions, considering diverse scenarios and potential outcomes. Entrepreneurial Mindset: Willingness to take calculated risks and explore innovative solutions to drive growth and capitalize on opportunities. Collaborative Leadership: Skill in fostering collaboration and teamwork across diverse stakeholders and departments to achieve common objectives. Resourcefulness: Ability to effectively leverage available resources, networks, and expertise to address challenges and capitalize on synergies. Attention to Detail: Capability to manage intricate details and nuances, ensuring thorough planning and execution of strategic initiatives. Emotional Intelligence: Aptitude in understanding and managing emotions to navigate sensitive situations, negotiate effectively, and build strong relationships. Adaptability: Willingness and ability to adjust strategies and approaches in response to evolving market dynamics, regulatory requirements, or unexpected developments. Clear Communication: Strong communication skills to articulate complex ideas, influence stakeholders, and navigate challenging conversations. Ethical Integrity: Commitment to upholding high ethical standards and integrity, ensuring transparency and compliance with regulations and corporate governance principles. Required Qualifications 8-10 years of leadership experience within electronic security operations. Strong expertise in access control, video management systems, intrusion detection, and integrated security solutions. Proven experience managing large project portfolios. Expertise in forecasting, financial management, project controls, and operational leadership. Experience with ERP and project management platforms. A valid Driver’s License and ability to pass pre-employment screens Preferred Qualifications Bachelor's degree in Engineering, Construction Management, Business, or equivalent experience Previous and progressive experience in Operational leadership within integrated low voltage security projects & programs Experience developing and implementing national operational standards, including SOPs, domain specific service playbooks, and process guidelines Ability to collaborate cross functionally with Engineering, Sales, Procurement, Service, and Finance teams to drive operation initiatives Harmonization of Operations Department through Merger & Acquisition activity Experience with Microsoft Dynamics 365 or similar ERP platforms Key Success Metrics Project Margin Performance Forecast Accuracy Gross Margin Performance Schedule Adherence Labor Productivity Risk Reduction Backlog Health Customer Satisfaction Safety Performance Physical Demands Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment Sitting, standing, walking in office environments and construction sites The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet) Working Conditions The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate Will be required to be on site with customers or contractors, with or without colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction. Driving to customer sites is required Overnight travel will be required Additional Information Compensation: $165,000 - $225,000 + 20-30% Annual Bonus (DOE) Working Hours: This position generally works Monday - Friday, overtime and on call when necessary Travel Requirements: 35-50% Bosch Discounts: As an associate of Bosch, you will have access to various discount programs Benefits: Medical Dental Vision Flexible Spending Accounts 401K w/ company match Life/AD&D/LTD Paid Vacation/Sick/Holidays Employee Assistance Program Pet Insurance Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Equal Opportunity Employer, including disability / veterans. All your information will be kept confidential according to EEO guidelines. U.S. and Canada Privacy Notice United States and Canada residents have the right to receive additional notices about their personal information. To learn more, click here. French Privacy Notice French Canadian residents have the right to receive additional notices about their personal information. To learn more, click here. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at View email address on click.appcast.io. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled #J-18808-Ljbffr