Pre-Litigation Case Manager

Job Description Job Description Join a Winning Team at Jay Murray Law Group Mission: Fighting for the injured. Restoring lives with just compensation. Vision: To be Texas’ most trusted personal injury law firm — known for fearless advocacy, putting people first, and delivering big wins. Jay Murray Law Group is a leading personal injury firm dedicated to helping injured Texans rebuild their lives. We take on the legal battles so our clients can focus on healing — and we fight to get them the justice and compensation they deserve. If you’repassionate about helping people and thrive in a fast-paced, purpose-driven environment, we’d love to have you on our team. Our Core Values We don’t just talk about our values — we live them every day. Relentless Advocacy: Every case is personal. We fight like it. Built on Respect: We uplift our clients, teammates, and community. Winning Through Expertise: Every case. Every detail. Every time. About the Role We’re looking for a driven and detail-oriented Pre-Litigation Case Manager to join our high-performing team. You’ll manage a dynamic caseload of personal injury matters from start to finish — ensuring clients receive consistent communication, compassionate support, and exceptional representation. You’ll guide clients through their medical treatment, gather evidence, and help craft persuasive demand letters that tell each client’s story. If you’re highly organized, proactive, and take pride in making a meaningful impact on people’s lives, this role is for you. What You’ll Do Manage a caseload of approximately 100 personal injury cases with care and precision. Maintain regular communication with clients — every two weeks — to provide updates, answer questions, and ensure they feel supported. Collaborate with attorneys in weekly case reviews to strategize and move cases forward. Draft compelling demand letters that clearly communicate liability, medical treatment, damages, and each client’s personal story. Supporting settlement negotiations through adjuster communications, demand preparation, and negotiating resolution of claims all in accordance with firm policies and ethical guidelines. Monitor clients’ medical treatment progress and ensure compliance with prescribed care. Request, review, and summarize medical and billing records throughout the treatment phase. Identify and address liability or treatment gaps early in the case. Keep all case data accurate and up to date in Filevine case management software. Follow established firm policies and procedures through case resolution. Assist with other case management duties as needed — we’re a team that wins together. What We’re Looking For 2+ years of pre-litigation case management experience in personal injury law. Experience drafting persuasive demand letters that tell a client’s story and support strong settlement outcomes. Demonstrated ability to communicate professionally with insurance adjusters and independently conduct pre-litigation settlement negotiations, including preparing demand materials, conveying case updates, and negotiating resolution of claims in accordance with firm policies and ethical guidelines. Strong understanding of motor vehicle collision claims and related injuries. Exceptional communication skills — written and verbal — with a compassionate, client-centered approach. Excellent organizational, multi-tasking, and time management abilities. High level of discretion when handling sensitive and confidential information. Proficiency in Filevine or similar case management systems, and Microsoft Office Suite. Professional demeanor, positive attitude, and team-oriented mindset. Bonus Points If You Have: Experience supervising or mentoring team members. A college degree or paralegal certification. Fluency in speaking Spanish (Bilingual) Why You’ll Love Working Here Competitive compensation Medical insurance Paid Time Off (PTO) ️ Company holidays Supportive, mission-driven team culture Career growth opportunities in personal injury law Physical Requirements This position is primarily office-based during regular business hours. Be Part of a Team That Fights to Win If you’re passionate about helping injured clients, skilled at telling their stories, and ready to grow your career in personal injury law, apply today to become a Pre-Litigation Case Manager at Jay Murray Law Group. Your next big career move starts here.