Credit Manager

Credit Manager | Carrier Enterprise | Dallas, TX (Carrollton)

Carrier Enterprise is seeking an experienced Credit Manager to oversee a $5M+ commercial accounts receivable portfolio, drive collection efforts, evaluate customer credit risk, and support profitable sales growth while minimizing bad debt exposure. This role partners closely with sales, branch leadership, and customers in a B2B environment to manage credit decisions, collections, bonds and liens, account aging, and overall credit and collections performance.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet or exceed our customers' HVAC/R needs.

This role is an individual contributor with no direct reports managing an A/R portfolio of $5+ million reporting into the Regional Credit Manager. As the Credit Manager, the selected candidate will be responsible for credit extension & collection of A/R for an assigned area in accordance with Company policy and applicable law. This position will work closely with Sales Center Managers, the Sales Team (Account Managers), Customers (internal & external) to resolve Credit & Collection issues including outbound collections calls. This position is accountable for the entire credit granting process, including the periodic credit reviews of existing customers and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. The successful candidate must be able to balance cultivating strong relationships with customers in a business-to-business environment, while aggressively working accounts and keeping write-offs to a minimum. This position is required to provide ad-hoc and regular reports to management regarding status of accounts. This position will be asked to attend sales and customer meetings pertaining to credit matters. Additional special projects may be assigned.

Duties and Responsibilities

• Responsible for credit extension and collection of A/R for assigned area in accordance with Company policy and applicable law.
• Work closely with branch managers, sales team, customers (internal and external) to resolve credit and collection issues to include outbound collections calls.
• Balance cultivating strong relationships with customers, while aggressively working to keep 90+ day past due accounts, aging, and write-offs to a minimum.
• Responsible for handling and storage of your credit files and account receivable records within assigned area.
• Handle bonds and liens for assigned area.
• Provide ad-hoc reports to management regarding status of accounts.
• Attend sales and customer meetings pertaining to credit matters.
• Support full compliance of all company credit policies and procedures, working with regional credit staff as well as internal and external auditors.
• Demonstrate commitment towards process excellence and a willingness to challenge existing processes.
• Take the initiative to identify areas of opportunity and innovative ways of doing business.
• Analyze collection processes and establish best practices.
• Additional special projects may be assigned.

Responsibilities may vary depending on the specific needs of the organization. This job description is not intended to be an exhaustive list of all duties, but rather a general overview of the position. CE reserves the right to modify or change job responsibilities at any time, and associates may be required to perform other duties as assigned.

Qualifications

• Exceptional customer service skills.
• Understanding of Order Management & AR systems.
• Proficiency in financial analysis, including interpretation of financial statements, credit reports, and industry data.
• In-depth knowledge of credit risk assessment techniques, credit policies, and legal regulations.
• Strong analytical & problem solving skills.
• Excellent written & oral communication skills; ability to always maintain a professional and pleasant demeanor.
• Candidate must have bonds and liens experience.
• Ability to analyze complex data and reports and manage multiple priorities.
• Ability to work independently and collaboratively in a team environment.
• Build strong relationships with internal and external stakeholders.
• Solid organizational skills and the ability to effectively communicate with all levels of the organization.
• Excellent decision-making skills with the ability to balance risk and business objectives.
• Above average PC skills and Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access and other web based applications.

Education and Experience

• Minimum Education Level: 4 Year / Bachelors Degree
• Experience: 5 Years Credit and Accounts Receivable preferred

Physical Requirements

Office: Prolonged periods of sitting or standing at a desk and working on a computer. Frequent repetitive motion using hands and fingers to type and navigate software systems. Must be able to communicate clearly and professionally, both verbally and in writing. Occasionally required to stand, walk, bend, or reach. May be required to lift or move office products and supplies up to 15 pounds.

EEO Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all associates and job applicants on the basis of merit, qualifications, and competence.