SERVICE MANAGER

Job Description

Second generation, family-owned dealership since 1979. We take great pride in the way we manage our dealerships. We want to be a part of the community, not just another new and used car dealer. We have a mission statement that is the foundation of our philosophy:

"Meeting Expectations is our business, Exceeding them is our Goal"

We know everyone has a choice and everyone has expectations. We also know it is our job to earn your business.

Summary:

Manages the Service department, and guarantees efficient and profitable operations.


Responsibilities:

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
• Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.
• Attends Managers Meetings.
• Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.
• Monitors the overall performance of the Service and Parts Departments.
• Guarantees quality of Multipoint Inspections completed by Technicians.
• Confirms quality of "Related, Immediate, Maintenance Docs", to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership.
• Ratifies that Writers execute a Walkaround for every Customer.
• Ensures that Writers present Online Service Menu. (Smart VMA)
• Strives for harmony and team work within the Departments and interaction with other Departments.
• Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations. For example, hazardous waste disposal, OSHA Right-to-know, etc.
• Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with employees to determine need for advanced training.
• Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes Customer satisfaction a Department's priority. Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.
• Handles Customers complaints immediately and according to Dealership's guidelines.
• Manages Warranty Claim Submission Vendor. Reviews Warranty Policy adjustments. Comprehends and applies Warranty guidelines. Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers.
• Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.
• Works with employees to improve the overall profitability of the Dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.
• Serves as a liaison with Factory Representatives.
• Preserves a safe work environment.
• Maintains a professional appearance.