Customer Service Representative (CSR)

Job Description

Job Description

Jake’s Heating, Air & Plumbing is looking for a Call Center Rep who thrives in the middle of the action. If you know how to stay cool under pressure, juggle calls like a pro, and keep things running smooth for both customers and techs, you’ll fit right in.

We’re a family owned HVAC and plumbing company that’s been proudly serving our community since 2006. We take pride in providing top quality plumbing services and home comfort solutions our customers can count on.

Your New Role

As a Call Center Rep, you’ll be the heartbeat of our office, fielding inbound calls, scheduling jobs, keeping customers happy, and making sure every tech hits the ground running.

What You’ll Do

• Handle a high volume of inbound calls with confidence and professionalism
• Convert calls into booked service appointments that drive revenue
• Partner with techs and the office team to keep scheduling tight and error free
• Follow up with customers to confirm satisfaction and uncover additional needs
• Resolve issues calmly and effectively in real time
• Keep accurate notes and data in the CRM (attention to detail is key)
• Stay up to date on promotions, services, and company procedures

What You’ll Need
• Previous experience in a call center or customer service role
• Strong communication skills and a customer first mindset
• Ability to multitask, stay organized, and work under pressure
• Tech savvy with Microsoft Office and CRM systems
• Dependable, punctual, and detail oriented
• Must pass a background check and drug screening
• Availability to work first or second shift.

Bonus Points If You Have

• Experience in HVAC, plumbing, or residential service operations
• Familiarity with ServiceTitan

Why You’ll Love Working Here
• Family owned and operated since 2006
• Leadership that listens and values your input
• Positive, no drama work environment
• Real opportunity to grow your career