Residential Support Specialist

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Lead Residential Support Specialist to join our STAR Program team and help advance our mission of empowering people to live healthier, more fulfilling lives.


What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct, trauma-informed and person-centered residential and community support to adults with serious mental health conditions in the Adult Community Clinical Services program.
• Serve as an experienced shift resource for Residential Support Specialists by modeling expectations, coordinating shift priorities, and communicating concerns to program leadership without formal supervisory authority.
• Build respectful relationships and implement individualized recovery plans that promote independence, informed choice, dignity, positive behavior supports, daily-living skills, housing stability, self-advocacy, and community participation.
• Monitor physical health, behavioral health, safety, and overall well-being; recognize changes or urgent concerns and collaborate promptly with clinical, nursing, medical, and program leadership.
• Support medication administration, review supplies and records, address discrepancies, and document in accordance with prescriber orders and program requirements.
• Use trauma-informed de-escalation and crisis-prevention strategies, coordinate appropriate emergency responses, and follow all incident-reporting, human-rights, health, infection-control, and fire-safety procedures.
• Support appointments, transportation, community activities, benefits, healthcare, natural supports, and other resources that advance recovery, community integration, and continuity of care.
• Review shift documentation for completeness and accuracy and complete all required electronic and program records within established timelines.
• Help maintain clean, safe, and welcoming residential environments by coordinating household tasks, meals, supplies, safety checks, and timely reporting of maintenance concerns.

Who You Are:

• High school diploma or GED required.
• At least two years of direct-care experience required, preferably in behavioral health, human services, psychiatric rehabilitation, or residential support; ability to serve as a positive role model and experienced shift resource is essential.
• Valid driver's license and a reliable vehicle available during working hours required.
• Commitment to recovery, empowerment, informed choice, human rights, dignity, safety, and community integration, with the ability to provide culturally responsive and trauma-informed support to adults with serious mental health conditions and co-occurring needs.
• Knowledge of residential and community-based services, person-centered recovery planning, positive behavior supports, medication routines, health and safety, crisis prevention, and community resources.
• Strong interpersonal, teamwork, leadership, communication, and judgment skills, with the ability to remain calm and professional in urgent or emotionally challenging situations.
• Strong organization, documentation, observation, problem-solving, electronic health record, and follow-through skills, with the ability to manage competing priorities.
• Ability to complete and maintain required training, including First Aid, CPR, Medication Administration Program requirements when applicable, crisis prevention, human rights, infection control, fire safety, and ACCS program requirements.
• Ability to work assigned shifts in a 24-hour residential program, including awake-overnight shifts when scheduled, and meet the physical requirements of the role, with or without reasonable accommodation.

We Hire for HEART!


Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.


Pay Range: $22.00-$25.27/hr
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