Customer Support & Dispatch Coordinator

Job Description

Job Description

Customer Support & Dispatch Coordinator

If you thrive on structure, communication, and helping customers get timely solutions, you’ll feel at home here. Join a team that values clarity, precision, and collaborative problem-solving.

• Be the first point of contact for service questions and requests, ensuring customers feel informed and supported.
• Dispatch and schedule service appointments, aligning technician skills, availability, and customer needs.
• Keep service records accurate and current across databases and documentation systems.
• Oversee work orders from intake to completion, driving timely resolution.
• Coordinate communications among technicians, suppliers, and customers to resolve issues quickly.
• Coordinate parts with customer deliveries and partner with the parts department to manage shipping and arrival times.
• Maintain visibility of service department tool inventory and usage.
• Prepare reports and update systems so stakeholders have reliable, up-to-date information.
• Provide excellent customer service and post-service support.

• High school diploma or equivalent; associate degree preferred.
• Background in customer service, administrative support, or service coordination.
• Strong organizational ability, multitasking finesse, and attention to detail.
• Clear, professional communication skills (written and verbal).
• Proficiency with Microsoft Office and scheduling/dispatch software.
• Team player who can also work independently.

Development: Access to professional development opportunities to keep your skills sharp and growing.