IT Support Manager: Lead MSP Team & Service Delivery
Detroit Technology Solutions
Detroit Technology Solutions is seeking an experienced IT Support & Service Desk Manager to lead a hands-on MSP support team in Detroit. This player-coach role owns daily service delivery, ticket flow, and client communications while mentoring a small team and staying involved in Tier 2/3 issues. You will report to the owner and influence tools, standards, and processes as the company grows, with hybrid work from the Detroit office three days a week and occasional onsite client work across #J-18808-Ljbffr Detroit Technology Solutions
- ...Job Description Job Description The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment.... ...staff, ensuring high quality service delivery, consistent SLA performance, and alignment...SuggestedWork experience placementWork at officeShift work
- ...technology solutions provider in Detroit is seeking a Senior Service Desk Manager to lead their IT Service Desk team. This role focuses on delivering exceptional technical support and managing service delivery processes. The ideal candidate will have over 5 years in IT...Suggested
- The Senior Service Desk Manager is responsible for leading the IT Service Desk team to deliver exceptional technical support and customer service across the organization. This role ensures... ...of incidents and requests. Service Delivery & Process Management Oversee...Suggested
$70k - $78k
...implementation of an assigned team of professions providing direct services to individuals served by... ...or provision of supportive service for persons served... ...identify gaps in service delivery, etc. Monitors... ...the request of supervisor/management. Participates in the preliminary...SuggestedContract work- ...Supervisor Gesher Human Services is a bridge to hope... .... The Supervisor supports onboarding, ongoing performance... ...Responsibilities # Lead onboarding, training,... ...# Coordinate with managers and career services teams to ensure seamless service delivery across programs Working...SuggestedContract workWork at officeWork from home
- ...Experience Director supports all aspects of a... ...ensuring exceptional service and assistance to... ...for staff teams to help drive new... ...plans. Supervise and manage the department budget... ...calls. Personally leads the member... ...excellent service delivery and a high‑quality...Work at officeImmediate startFlexible hoursNight shiftWeekend workAfternoon shiftEarly shift
$120k - $140k
...Western Client Service Operations, Senior Manager Client Service Operations... ...service of process supporting thousands of law firms... ...integrations with leading legal software. Today... ...Operations function, not a team within it. You... ...-growth, service-delivery, or regulated-industry...Full timeInterim roleWork at officeWork from homeFlexible hours- ...IT Support Manager We are seeking a hands‑on IT Support Manager to lead our end‑user support operations. This role... ...day performance of the service desk, field support technicians... ...& Responsibilities Team Leadership &... ...Field Support Oversee delivery of on‑site and remote...For contractorsWork at officeRemote work
- ...Gaming Institute Inc is looking for seasonal Club Supervisors to join the team at Little Caesars Arena in Detroit, Michigan. In this role, you will ensure efficient food service operations and delivery of exceptional guest experiences during events. The ideal candidate...Weekly paySeasonal workFlexible hoursNight shiftWeekend work
$80k - $100k
Client Service Operations, Manager Client Service Operations • Southfield... ...service of process supporting thousands of law... ...and integrations with leading legal software.... ...Manager runs a service‑delivery team end‑to‑end — directly... ...— the systems hold it together, not your direct...Full timeWork at officeFlexible hoursShift work- ...Client Accounting Services (CAS) Senior Manager Location: Detroit, MI. The role is available immediately for... ...What Oversee and grow the CAS practice by leading service delivery, managing teams, improving processes, and supporting business development in a confidential firm...Work at officeImmediate start
- ...member of the Field Service Operations team the candidate... ...provide high quality support with very good... ...users, peers, and managers, primarily face-... ...support to other IT teams including Audio... ...project work • Lead the team by... ...teams for service delivery enhancements, maintenance...Contract workLocal areaImmediate startRemote workFlexible hoursShift work
- ...dental staffing agency is seeking an experienced Dental Office Manager in Dearborn, MI. The role requires a minimum of 2-5 years in... ...in Dentrix. This position offers an exciting opportunity to lead a dynamic team and ensure office financial goals are met. #J-18808-Ljbffr...Work at office
- ...providing excellent patient care and a fun environment for the team. The Office Manager collaborates with the Regional Operations Manager in making... ...relationships, business acumen, and practice knowledge, to lead staffing, scheduling, payroll, audits, and vendor relations...Work at office
$40k - $60k
...our agency by implementing and supporting office policies and... ...experiences. By alongside other team members, you create smooth operations... ...products and financial services. As an organized and detail-oriented... ...required Experience in managing customer service preferred Experience...Full timeFor contractorsWork at office- ...community non-profit organization in Michigan seeks a Social Worker-Supports Coordinator. The ideal candidate will conduct participant assessments, develop care plans with medical staff, and monitor service delivery for elderly clients. Requires a Bachelor's in Social Work and...
- ...excellent healthcare service to our patients; and as... ...apply today to join our team! Position: Patient... ...oversight, and workflow management to ensure patients... ...monitors staff performance, supports patient access... ...and efficient service delivery. Support patient portal...Full timeTemporary workPart timeWork at officeImmediate startAfternoon shift
- ...individuals to join our remote team as Exclusive Client Experience Managers. In this role, you will... ..., ensuring that services are delivered efficiently... ...ensure seamless service delivery Monitor ongoing requests... ...Collaborate with team members to support operational excellence...Remote workFlexible hours
$132.5k - $302.4k
...building the most resourceful team on the planet, and helping... ...new skills, training, and support to get over 4,200... ...Salesforce Functional Patient Services Delivery Lead within the Life Sciences Industry... ...communication, people, and management abilities to bring out the...Work experience placementLive inWork at officeLocal area$46k - $50k
...Position Overview Licensed Insurance Agent, Customer Service Representative – State Farm Team Member Location: Royal Oak, MI Compensation: $46,000–$... ...Paid holidays and paid vacation Fast‑paced, fun, and supportive team environment Opportunities for growth and advancement...For contractorsWork at officeRelocation package- ...Great Fit as a Customer Care Manager at george almaliky - State Farm... ...dedicated to providing excellent service that makes a positive impact... ...integrity, care, and real support. Whether we’re helping someone... ...help others, and be part of a team that strives to do good every...Work at office
$40k - $60k
...apply for the Future Opening: Office Manager - State Farm Agent Team Member role at State Farm Agent 1... ...empower our agency by implementing and supporting office policies and consistently... ...by insurance products and financial services. Benefits Tuition assistance Role...Full timeFor contractorsWork at office- Job Title: Account Manager / Client Delivery Manager Work Location... ...between Guru Consulting Services LLC and the Detroit... ...resource requests, support onboarding activities... ...recruitment and delivery teams. Key... ...Experience managing IT staffing or professional...Contract workPart timeWork at office
- MotorCity Casino Hotel in Detroit seeks a Guest Service Manager to lead the hotel operations team and drive outstanding guest experiences. You will supervise frontline staff, coordinate service delivery across departments, and uphold brand standards in a fast-paced hospitality...
$41k - $65.77k
...Supports Coordinator, Intellectual and Developmental Disability (IDD... ..., coordinates, and monitors services for children, adolescents, and... ...by keeping the treatment team informed of individual’s progress... ...nature Advanced time management, problem solving, customer service...Full timeTemporary workInternshipWork at officeLocal area- ...Description Position Overview: The Service Manager will be responsible for coordinating... ...efficient workflow and quality service delivery. Key Responsibilities:... ...completion Communicate effectively with team members and customers Ensure...
- A leading consulting firm is seeking a Salesforce Functional Patient Services Delivery Lead in Detroit, Michigan. This role is focused on leading... ...building high-performance teams. The ideal candidate has... ...experience and strong project management and leadership skills. A Bachelor...
- Overview We are seeking a Delivery Lead for Connected... ...satisfaction, and strong team performance. Key Responsibilities... ...portfolio. Manage planning, delivery governance... ...where required and support Q&A responses by... ...improvement, Managed Services positioning, technical...Work experience placementLocal area
- A leading technology firm in Detroit is looking for a Lead Software Engineer to manage and scale their Technical Support organization. This role involves leading a team of Squad Leads and driving function-level performance in system deployments and configurations. With...
- EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national... ...in 18 states and 80 markets, providing services that span the eye care continuum. For... ...a positive work environment by being team-oriented and patient-focused Ability to interact...Full timeReliefWork at officeMonday to FridayWeekend work1 day per week
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