Deskside Technician

About The Group Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. About The Group Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Role: Deskside technician Location: Addison, Texas Mandatory skills: Active Directory, Win 10, Windows 11 & Macintosh OS, Intune / SCCM Tool, Printers & Peripherals, Virtual Machines (Citrix / Azure Virtual Desktop), Ticketing Tool Remedy / SNOW/ JIRA Experience : 6 to 8yrs Required Skills : Technical Skills : ,Networking ,End User Tools - Nexthink,Macintosh OS X Laptop Support,Windows,Desktop Support - Remote,Service Now Domain Skills : Responsibilities Oversee the management and support of end-user computing tools, ensuring optimal performance and user satisfaction. Provide technical assistance and troubleshooting for Macintosh OS X laptops, addressing user issues promptly and effectively. Utilize Nexthink to monitor and analyze end-user computing environments, identifying areas for improvement and implementing solutions. Collaborate with the IT team to maintain and enhance the Service Now platform, ensuring efficient incident and request management. Implement and support Windows operating systems, ensuring compatibility and security across all devices. Manage networking configurations and troubleshoot connectivity issues to ensure seamless communication and data transfer. Deliver remote desktop support, resolving technical issues and providing guidance to users to enhance productivity. Coordinate with other departments to ensure IT systems align with business objectives and contribute to overall company success. Develop and maintain documentation for system configurations, processes, and procedures to ensure knowledge sharing and continuity. Conduct regular system audits and assessments to identify potential risks and implement preventive measures. Engage in continuous learning and development to stay updated with the latest technologies and industry trends. Contribute to the improvement of IT processes and workflows, enhancing efficiency and reducing downtime. Support the company’s mission by ensuring reliable and secure IT infrastructure, positively impacting employee performance and satisfaction. Job will include occasional movement of IT assets across office floors/ IT store, delivering IT assets within floors to the users etc., Qualifications - Possess strong technical skills in Nexthink, Macintosh OS X, Service Now, Windows, and Networking, essential for effective system management. - Demonstrate excellent problem-solving abilities, crucial for diagnosing and resolving technical issues efficiently. Exhibit strong communication skills, necessary for collaborating with team members and providing clear guidance to users. Show a proactive approach to learning new technologies and adapting to changes in the IT landscape. Have a minimum of 6 year and a maximum of 8 years of relevant experience in systems engineering or a related field. Display attention to detail and organizational skills, important for maintaining accurate documentation and system configurations. Bring a customer-focused mindset, ensuring user satisfaction and contributing to a positive work environment. Compensation We are offering between $63,000 – $70,000. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #J-18808-Ljbffr Cognizant