Veterinary Client Service Representative - Lead

Veterinary Client Service Representative - Lead

Manchester Veterinary Clinic

Manchester, CT

Full-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30 - 40 hours per week, including some weekends and Holidays.

Job Duties:

• Acts as a role model in demonstrating Manchester Veterinary Clinic values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
• Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
• Understands and consistently applies Manchester Veterinary Clinic policies and practices.
• Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
• Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
• Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
• Must be proficient in hospital procedures, fees, and Computer Information systems.
• Participates in ensuring the hospital is maintained in an orderly and clean manner
• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Other administrative duties as needed

Job Requirements:

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience.
• Veterinary hospital experience required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience with a starting rate ranging from $21-23 /hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.