Store Manager

Overview Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Store Managers exceed both store and personal sales targets. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your sales consultants and help them learn what it means to win at Victra. Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration . Responsibilities Driving personal sales by following our EGET sales process. Leading your team by resolving customer issues and assisting with customer transactions. Taking directions from District Manager on day-to-day operations. Setting and sharing daily/weekly/monthly goals with sales teams. Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in a timely manner as per company standards. Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments. Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, ensuring compliance, and coordinating with Facilities/Network/IT to maintain store uptime and functionality. Monitoring inventory by restocking shelves, maintaining device security, and keeping the store clean. Leading store merchandising and planogram compliance in accordance with company expectations. Completing store opening and closing activities. Collective responsibility for attaining store targets daily/weekly/monthly. What We Are Looking For Background in customer service within the retail, restaurant, or wireless industry preferred. 1-2 years of experience in customer service or a leadership role. Management experience in a commission-based sales environment. Proven history of achieving challenging team and individual sales goals. Ability to balance multiple priorities in a multifaceted environment. Set goals, evaluated performance, and developed a high performing team. Basic interview skills and enhanced staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in a retail or sales environment. Willingness to work evenings, weekends, holidays, and peak vacation periods. At least 18 years of age and legally authorized to work in the United States. Physical Requirements Ability to lift ten pounds. Ability to stand for extended periods of time. Training Requirements Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra. Application Process You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps. Equity & Benefits We offer: Paid Training; Premium Health, Dental, and Vision Insurance; Paid Maternity Leave; 401K Match; Tuition Reimbursement; Fifty percent off Verizon Service; Referral Bonus; Frequent Contests; Career Advancement Opportunities. Compensation Pay will include a base rate of $21.13 per hour with uncapped earning potential through commission. Equal Employment Opportunity We’re proud to be an equal opportunity employer and celebrate our qualified candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better. #J-18808-Ljbffr