Housekeeping Manager

Housekeeping Manager

The Housekeeping Manager is responsible for the daily ownership and efficient operational execution of the Housekeeping Department. Manages and leads to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest's needs and providing exceptional service to support the hotel and department standards.

Responsibilities and essential job functions include but are not limited to the following:

• Maintain regular and predictable attendance.
• Consistently offer professional, engaging and friendly service to guests and team members.
• Maintain a high level of professionalism in all aspects of job performance.
• Guide guests and team members and answer questions as needed.
• Oversee the day-to-day operations in areas relating to the Housekeeping Department and to administer the supervision of all the housekeeping staff.
• Conduct morning meetings to inform, motivate and develop team members.
• Ensure high standards of cleanliness & health and safety throughout the hotel.
• Handle guest concerns and address departmental issues.
• Forecast and use of departmental budgets.
• Monitor and control cleaning supplies and amenities, and record all stock and maintain control of all issued.
• Ensure daily room inspections are conducted and completed, including the follow-up of such inspections with all work groups: Laundry Attendant, Room Attendant, and House Attendant.
• Inspect and ensure cleanliness of public areas, storage areas, and back of the house areas.
• Create and assign special projects where needed ensuring physical product is up to standards.
• Maintain operating equipment care and maintenance program.
• Monitor time and attendance ensuring all employees adhere to break policy.
• Schedule staff according to labor standards, occupancy forecast and upcoming events.
• Manage, close, and edit payroll entries
• Train all new housekeeping staff members, to ensure adherence to hotel standards and safety regulations including the use of equipment and supplies at all times.
• Lead activities such as talent management, including coaching, counseling, and disciplinary action.
• Participate in the recruitment process of team members including interviewing and hiring.
• Ensure lost & found procedures are respected by the entire team.
• Oversee the successful operations of the laundry room.
• Conduct regular audits and work with partners such as Ecolab to ensure compliance.
• Oversee engagement activities for the entire team.
• Oversee the successful execution of housekeeping standards to meet guest expectations.
• Report and action immediately on any faulty equipment, linen shortages, maintenance needs, safety hazards, and other issues.
• Ensure that the Housekeeping Department operates according to company policies and procedures.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
• Implement new procedures for continuous improvement.
• Conduct self-audits of standards and participate in the feedback review of audits.
• Approach all encounters with guests, colleagues and team members in a professional and personalized manner.
• Ensure a safe working environment is maintained at all times and that all team members are committed to working safely.
• Comply with hotel security, fire, health and safety regulations.
• Attend operations meetings, and other types of meetings during the week.
• Perform other duties as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous equivalent housekeeping leadership experience is preferred.
• 3 years of housekeeping experience required.
• Ability to read and interpret simple instructions both in writing and verbally.
• Commitment to excellence and high standards.
• Ability to manage priorities and workflow.
• Ability to perform the physical labor necessary.
• Must be able to work independently and as a team player.
• Must be flexible to work AM and/or PM shifts, weekends, and holidays.
• Versatile, flexible and a willingness to work within constantly changing priorities with enthusiasm.
• Understand any and all safety requirements and cautions.
• Must provide valid document(s) to work in the U.S.
• Must meet legal age requirements for the position.
• Must be able to coach, counsel and develop employees.
• Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
• Must have a positive and motivating attitude.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Self-confident, proactive, and able to prioritize and make effective decisions.
• Ability to work through situations methodically and logically.
• Ability to respond calmly in busy situations.

Physical Demands:

The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift, push, pull, and carry 50 pounds.

Must be able to stand and walk for long periods of time.

Education:

High school diploma or equal to a GED.

Basic Math skills.

Computer proficiency with MS Office and PEP required.

Language skills:

Must have excellent communication and organizational skills.

Able to communicate well in English both verbally and written.

Able to communicate in Spanish a strong asset.

Work environment:

While performing these duties, the employee may be exposed to inclement weather conditions.

Grooming & Uniform:

Employee must wear a uniform at all times during scheduled hours. Uniforms that have been tampered or destroyed will be the responsibility of the employee and disciplinary action will apply.

Maintain a high standard of personal hygiene, grooming, and appearance, while adhering to all Company sanitation and safety policies.

Antiperspirant or deodorant must be worn.

Any offensive self-inflicted marking tattoo on the body cannot be observed by the public.

Name tags must always be worn unless your department has a specific policy to the contrary.

Pay Range: $70k to $80k per year