Service Porter

Job Description

Job Description

Service Porter / Service Lot Attendant

Ocean Mazda Roswell
Location: Roswell, GA
Department: Service
Employment Type: Full-Time

About the Opportunity

Ocean Mazda Roswell is seeking a dependable, energetic, and customer-focused Service Porter / Service Lot Attendant to join our Service Department.

The Service Porter plays an important role in the customer experience by assisting with the movement, organization, and care of customer and dealership vehicles while supporting Service Advisors, Technicians, and Service Management with the daily flow of the department.

We are looking for someone who is reliable, professional, organized, and comfortable working in a fast-paced dealership environment.

Responsibilities

• Greet and assist customers arriving in the service drive in a courteous and professional manner.
• Safely move, park, and retrieve customer vehicles throughout the dealership.
• Maintain an organized and efficient flow of vehicles through the service drive and designated parking areas.
• Retrieve customer vehicles promptly when service is completed.
• Stage vehicles for Service Advisors and Technicians as needed.
• Transport vehicles between the service drive, shop, parking areas, detail area, and other designated locations.
• Assist with keeping the service drive clean, organized, and presentable.
• Maintain proper control and handling of customer vehicle keys.
• Assist with tagging and identifying vehicles when required.
• Fuel vehicles as directed.
• Transport vehicles to vendors, other dealership locations, or designated facilities when authorized.
• Assist with customer transportation or dealership errands when assigned.
• Check vehicles for obvious damage when receiving or moving them and promptly report concerns to management.
• Protect customer vehicles and personal property while vehicles are in the dealership's care.
• Assist with maintaining cleanliness and organization of customer waiting and service-related exterior areas as assigned.
• Support Service Advisors, Technicians, and Service Management with reasonable vehicle-related requests.
• Follow all dealership vehicle-handling, safety, and company procedures.
• Provide professional and courteous customer service at all times.
• Perform other duties as assigned by Service Management.

Qualifications

• Valid driver's license with an acceptable driving record required .
• Must be comfortable safely driving and parking a variety of vehicles.
• Previous dealership, service porter, valet, automotive, or customer-service experience preferred but not required.
• Dependable attendance and punctuality.
• Strong attention to detail.
• Professional attitude and appearance.
• Good communication and customer-service skills.
• Ability to follow instructions and work independently.
• Ability to work effectively as part of a team.
• Ability to work in a fast-paced environment and manage multiple vehicle movements throughout the day.
• Must be comfortable working outdoors in varying weather conditions.
• Ability to safely perform the physical requirements of the position, including prolonged walking and standing and frequent movement throughout the dealership property.
• Must be able to meet applicable pre-employment requirements.

What We're Looking For

The ideal candidate understands that a Service Porter is an important part of the customer's overall service experience. We are looking for someone who is dependable, respectful of customer property, attentive, and willing to help the team wherever needed .

Because this position involves frequent operation of customer and company vehicles, safe driving practices and responsible vehicle handling are essential requirements of the position.

Benefits

Ocean Mazda Roswell offers eligible employees a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Employee discounts
• Training and development opportunities
• Opportunities for advancement within Ocean Automotive Group

Join the Ocean Mazda Roswell Service team and grow with us.

Ocean Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.