Team Lead - Black Barrel Lounge @ Grand Rapids Knickerbocker

Job Description

Job Description

Mission Impact 

The Black Barrel Lounge Lead Bartender enriches guest and team experiences by leading smooth, guest ready shifts; upholding product knowledge and service standards; and modeling our Mission, Vision & Values to create memorable, savored moments. 

What We Offer 

At New Holland Brewing Company, we exist to enhance the quality of people’s lives by creating savored moments for the world—and when you work here, you’ll feel that. Our culture is inclusive, caring, and community focused. Guided by our Core Values and Growth Principles, we foster engagement, development, and collaboration for every team member. We set high standards because they sustain our growth and success in a unique industry, and we match those standards with an engaging, and rewarding culture. You’ll find competitive compensation and benefits, opportunities to grow personally and professionally, and a team committed to helping you reach your goals while contributing to ours. 

Job Summary 

The Black Barrel Lounge Lead Bartender provides on-shift leadership for the assigned location. This role leads service execution, upholds product and cocktail standards, supports cash controls and inventory processes, and assists the Tasting Room Manager with administrative and operational responsibilities assigned. Partners closely with the Tasting Room Manager to ensure consistent team performance and delivery of remarkable hospitality aligned with experience and financial goals. 

Accountability Chart  

At New Holland Brewing Company, every role has an Accountability Chart that clearly defines the 3–5 core outcomes the role owns to move the business forward. The Accountability Chart helps candidates and team members understand what success looks like. 

• Lead Shift ‑ Level Service Execution:  Guide and pace on‑shift work to ensure consistent, high‑quality guest experience and service standards. 

• Reinforce Hospitality and Product Standards:  Model and support proper beverage knowledge, cocktail execution, and brand standards. 

• Support Shift Operations and Readiness:  Maintain a clean, stocked, and organized environment to support smooth service flow. 

• Ensure Compliance and Safe Service:  Uphold alcohol service laws, safety standards, and company policies during shifts. 

• Support Team Effectiveness and Continuous Improvement:  Assist teammates, share best practices, and communicate feedback and opportunities to leadership. 

Key Responsibilities 

• Lead and act in a manner consistent with our Mission, Vision & Values 

• Provide on-shift leadership while actively bartending to ensure consistent execution of hospitality, beverage quality, and service standards, reinforcing accountability and supporting team performance 

• Train new bartenders, reinforcing product knowledge, service expectations, and operational standards to build team capability and consistency 

• Uphold and coach adherence to cocktail, spirits, beer, and wine standards, ensuring products are prepared and presented to recipe, portion, and brand specifications 

• Support operational execution through cash controls, inventory support, ordering, and receiving, contributing to accurate financial and product management 

• Maintain a clean, organized, and compliant tasting room environment, ensuring adherence to alcohol service, safety, and sanitation standards 

• Partner with the Tasting Room Manager on administrative responsibilities, shift communication, and continuous improvement efforts that strengthen team capability, guest experience, and business results 

Required Qualifications 

• Proficiency in alcohol service compliance, sanitation, and cash‑handling practices 

• 1+ year experience in a cocktail bartending environment  

• Excellent communication and guest‑engagement skills; thrives in fast‑paced service windows  

• Availability for evenings, weekends, events, and holidays 

Work Environment 

We strive to create an inclusive environment. Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions. 

• Fast‑paced tasting room environment with variable guest traffic 

• Standing for extended periods of time in a fast‑paced service setting 

• Frequent bending, reaching, and lifting up to 60 pounds  

• Frequent ascending and descending of stairs and/or ladders 

Reports To & Team 

• Reports To: Tasting Room Manager 

• Team: Retail Operations – Tasting Room