Member Service Representative I

Job Description

Job Description

Description: Member Service Representative I Reports to Branch and Operations Manager Classification Non-Exempt Job Purpose: The Member Service Representative I assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Accurately keeps records of money and negotiable instruments involved in the various transactions. Meets the needs of members by providing quality service. Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.• Accepts deposits, confirming accuracy of transaction. • Prepares, verifies, and issues cashier’s checks, bank and personal money orders, travelers checks, E bonds, and correspondent drafts. • Enter transactions in banks recordkeeping system, recording all transactions and producing customer receipts. • Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents. • Identifies and capitalizes on opportunities to promote new banking services. • Calculates daily transactions using appropriate technology. • Balances all monies in cash drawers at the end of shifts. • Accepts and counts inventories of cash, drafts, and travelers checks each day. • Maintains a work area that ensures the safety of all negotiables and confidential records. • Prepares monies for deposit or shipment to branch banks or the Federal Reserve Bank. • Orders a cash supply to meet daily needs. . Performs other related duties as assigned. Requirements:

• A high school education or GED
• Customer service experience and/or cash handling experience
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Competency in Microsoft Office applications, ten key calculator and computer keyboard by touch.
• Good communication skills.
• Must be good with detail to deal with numbers and names accurately.
• High level of customer service skills both in person and on the phone.
• Ensure compliance with all regulatory and legal requirements.