Team Lead, Behavioral Care Center (BCC)

Team Lead, Behavioral Care Center (BCC)

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

FLSA Status: Exempt

Department: Judicial Services

Reports to: Program Manager, Behavioral Care Center Schedule: Monday-Friday, 8:00AM to 4:30PM

Position Summary:

The Team Lead provides operational and clinical oversight within the Behavioral Care Center (BCC), a 60-bed residential mental health treatment facility located in the Davidson County Downtown Detention Center. This role supports continuity of care and program excellence by guiding therapists, resident counselors, discharge planning staff, and care coordination efforts. The Team Lead also delivers direct services, facilitates interdisciplinary collaboration, and ensures adherence to trauma-informed, gender-affirming, and recovery-focused practices. This position serves as a key support to the Program Manager in maintaining the integrity and effectiveness of BCC treatment services.

Position Responsibilities:

• Provide clinical oversight and guidance to BCC Therapists, Resident Counselors, Discharge Specialist, and Care Coordinator.

• Review documentation, treatment plans, and group curricula to ensure quality and alignment with program standards.

• Support staff in managing behavioral and crisis interventions and promote trauma-informed, gender-affirming care.

• Assist the Program Manager in daily operations, including staffing coordination, scheduling, and coverage planning.

• Monitor treatment fidelity and ensure services align with licensure requirements and agency protocols.

• Participate in multidisciplinary team meetings and contribute to program development and evaluation.

• Conduct individual and group counseling sessions as needed.

• Support intake assessments and treatment planning for residents.

• Provide crisis intervention and behavioral support.

• Serve as a liaison between clinical staff, medical providers, correctional technicians, and administrative leadership.

• Ensure timely and effective communication regarding resident care and program needs.

• Facilitate onboarding and ongoing training for new and existing staff.

• Promote professional development and adherence to evidence-based practices.

• Ensure timely and accurate documentation in accordance with agency, licensing, and HIPAA standards.

• Monitor compliance with safety, ethical, and clinical guidelines.

Other Responsibilities:

• Attend all mandatory in-services, continuing education, and annual health requirements.

• Comply with all Corporate Compliance, OSHA, and HIPAA policies.

• Participate in proactive team efforts to achieve departmental and agency goals.

• Perform other duties as assigned.

• Provide leadership through example and sharing of knowledge/skill.

Essential Skills and Experience:

• Master's degree in Mental Health Counseling, Social Work, Psychology, or related field.

• Licensed or license-eligible in Tennessee (LCSW, LPC-MHSP, LMFT, etc.).

• Minimum 2 years of clinical experience, preferably in correctional or residential settings.

• Experience in team coordination or leadership preferred.

Essential Requirements for the Position:

• Valid Tennessee Driver's License.

• Acceptable Motor Vehicle Report (MVR).

• Acceptable Criminal Background Investigation.

• Personal Automobile Insurance.

Core Competencies:

• Leadership and team-building skills.

• Effective written and verbal communication.

• Ability to prioritize and remain calm in crisis situations.

• Flexibility and adaptability to changing needs.

• Commitment to trauma-informed and recovery-oriented care

Reporting to this Position:

None

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

• Work environment: The noise level in the work environment is usually moderate.

BENEFITS:

• Medical Insurance/Prescription Drug Coverage

• Health Savings Account

• Dental & Vision Insurance

• Basic Life and AD&D Insurance

• Short- & Long-Term Disability

• Supplemental Life Insurance

• Cancer Insurance

• Accident Insurance

• Critical Illness Insurance

• 403b - Retirement Plan

• Calm App for medication and mental health

• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.