Associate Director, End User Product Management (San Francisco)

OverviewAt MoFo, we couldn’t write our own success story without yours. Ready to write your story?Join MoFo as ASSOCIATE DIRECTOR, END USER PRODUCT MANAGEMENTon our Information Technology team!This role can be based in San Francisco, Palo Alto, Los Angeles, San Diego, Denver, Boston, New York or Washington, D.C.ABOUT THE ROLEAs Associate Director, End User Product Management, you’ll lead the strategy, evolution, and experience of the platforms our attorneys and business professionals rely on every day. This role sits alongside peer leaders in Enterprise Messaging Systems and Desktop Engineering & Practice Systems — and playing a pivotal role in defining the future of end user technology across the firm.You’ll own a high-impact portfolio that includes iManage (document management), MoFo Connect (our intranet built on Infodash and SharePoint Online), and the Digital Employee Experience (DEX) Program — our firmwide initiative to measure, understand, and continuously improve how people experience technology at work.This is a role for a leader who thrives at both altitude and ground level. You’ll set product vision and roadmap, drive adoption and measurable improvements, build and mentor a high-performing team, and partner closely with stakeholders and vendors to deliver meaningful outcomes. One moment you’re presenting strategy to firm leadership; the next, you’re guiding a team member through a complex stakeholder challenge or holding a vendor accountable to deliver.If you’re energized by building better digital experiences, influencing at the highest levels, and leading with both strategy and execution — this is your opportunity to make a lasting impact.Lead, develop, and scale the End User Product Management team, setting clear goals, coaching performance, and fostering a culture of accountability and continuous improvementEstablish consistent product management practices across the team, including roadmaps, requirements, vendor management, and adoption trackingOwn the strategic direction and roadmap for iManage, partnering with IT and overseeing upgrades, enhancements, and integrations across firm systemsManage the iManage vendor relationship and drive adoption through targeted training, change management, and performance metricsSet vision and governance for MoFo Connect (Infodash/SharePoint Online), ensuring a high-quality, engaging intranet experienceLead vendor engagement with Infodash and guide day-to-day intranet operations, content strategy, and stakeholder alignmentDrive firmwide adoption and integration of MoFo Connect with iManage and Microsoft 365 to deliver a seamless user experienceOwn and evolve the Digital Employee Experience (DEX) Program, using data and user feedback to identify issues, drive improvements, and report measurable impact across the end user technology landscapeABOUT YOUBachelor’s degree in IT, Business, Computer Science, or a related field required; advanced degree or certifications (PMP, ITIL, Microsoft 365, iManage) a plus7–10 years of progressive experience in product management, IT systems, or related roles, with advancement into leadership. Law firm/Legal Experience preferred. Proven people leadership experience, including developing and managing product managers or analystsStrong hands-on experience with legal technology, especially iManage or comparable DMS, within a law firm or professional services environmentExperience owning digital workplace or intranet platforms (e.g., SharePoint Online, Infodash), including governance, vendor management, and adoptionFamiliarity with Digital Employee Experience (DEX) programs, tools, and data sources such as surveys, telemetry, and ITSM systemsTechnical fluency across iManage, Microsoft 365, and end user platforms, with the ability to partner on integrations and architectureStrategic, collaborative leader with strong vendor management skills and a consistent focus on delivering exceptional end user experiencesABOUT MOFOAt MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.About Us: Inclusion + Engagement: Commitment to Pro Bono: The MoFo Foundation: ABOUT OUR BENEFITSMoFo offers a comprehensive benefits package starting on your first day.A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.Global wellness program, including free access to Talkspace and Calm apps.Annual community service day to make an impact on your community and a birthday holiday just for fun.Education reimbursement annually.Dedicated Talent Development team.Competitive annual profit-sharing contribution.Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities/states and may vary based on factors including but not limited to the following: local market data and ranges; an applicant's skills and prior relevant experience; and certain degrees, licensing, and certifications. Per Colorado law, this posting includes an anticipated application deadline of October 23, 2026. The position may close earlier if a suitable candidate is identified.New York, San Francisco, Palo Alto salary range: $184k to $257kLos Angeles, San Diego, Boston, Washington, D.C. salary range: $175k to $244kDenver salary range: $164k to $229kFor questions regarding this position, please e-mail View email address on apply.placed-app.com