Sales and Rental Coordinator

Sales Admin / Rental Coordinator

Location: Rochester, NY

Base Pay Range: $23.00 - $26.00 per hour

Would you like to be a vital part of a dynamic team that is committed to providing the highest quality mobility equipment and products, wheelchair vans and services in the country? Medical benefits, Matching 401K, paid time off and more.

Join our organization and be a part of a team that makes a tremendous impact by helping the physically challenged elevate their quality of life. Bi-lingual a plus.

If these words resonate with you: Strong Work Ethic. Mission-driven. Proactive. Problem Solver. Client-Centric. Empathetic. Multi-tasker. Tech-savvy. Then please read on.

To be successful in our Sales Admin / Rental role, you will be a high performing, driven professional who has a genuine interest in providing world-class customer service while supporting administration, sales, and operations in a dynamic, fast-paced environment.

Keep reading if:

You are empathetic and compassionate. You take pride in creating a warm and engaging customer experience in person or over the phone. You take a non-judgmental approach to the service you provide. You are an excellent listener and your #1 goal is to support the customer. You build rapport and you always go the extra mile to ensure that every customer is welcomed with a friendly smile and that they can count on you to be a resource for all products and services.

You excel with technology. You enjoy the challenge of learning and mastering new systems, even complex systems that are not cut and dry or require some critical thinking. You learn new things quickly. If you don't know the answer, you'll ask or dig until you find it.

You organize information well and have a keen eye for detail. You take ownership of a variety of responsibilities. You enjoy staying very busy with both administrative and sales support needs. Quality, details and follow through matter to you. You have a proven track record of producing quality reports and documents. You stay focused and no details fall through the cracks on your watch.

Essential job functions may include:

Within the first 30 days:

• Becomes the initial welcoming contact with clients when they enter the store and receives all clients in a friendly and helpful manner
• Has begun training on corporate processes including; money handling, invoicing, opening closing batch and paperwork processing
• Throughout a day successfully manages multiple clients, projects, tasks and lines of communications across 30-70 daily calls via multiple phone lines

Within the first 60 days and ongoing:

• Has begun as liaison for all incoming calls, building rapport, returning calls and outreach to clients to introduce new products
• Ensures that all client accounts are up-to-date
• Calls accounts to collect aged receivables each month as needed
• Supports sales staff (some sales from scooter and wheelchair lifts-down in the trenches can be time-consuming)

Within the first 90 days and ongoing:

• Fully understands how the store works and thoroughly supports team
• Has begun taking on any necessary ad hoc administrative projects assigned by General Manager
• Continues establishing, developing and maintaining strong relationships with prospective and current clients
• Runs rentals and wheelchair sales

Education, skills & experience:

• High School diploma/GED and a valid driver's license is required
• Must have 3+ years of proven customer service experience in a fast-paced office, medical office experience a plus
• Experience maintaining & updating CRMs
• Beginner to intermediate experience in MS Word & Excel is preferred
• Experience with standard office record keeping, including reconciliation of cash and receipts
• Ability to engage and connect with potential clients by providing exceptional customer service, driving the sales process forward
• Experience in inventory management and ordering procedures a plus
• Bilingual a plus

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.