Guest Services Agent

Job Title Guest Service Agent Location Glenwood Springs, Colorado Employment Type Part-time, Full-time, Seasonal, On-call Reports To Front Office Manager Job Summary The Guest Service Agent is responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest service. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties Greet, register, and assign rooms to guests upon arrival. Verify guest credit and establish payment methods for accommodation. Maintain accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and give change. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide instructions to bell attendants. Review accounts and charges with guests during the check‑out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephone or switchboard. Coordinate with housekeeping and maintenance staff to address guest‑reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Provide related support as required to ensure guest satisfaction. Required Experience, Education, and Skills Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills. Proficiency with property management systems and basic office software (Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem‑solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail. Ability to work independently and follow established policies and procedures. Work Environment Primarily indoor work at the front desk and lobby. Requires standing and walking for long periods, can lift up to 10lbs occasionally, and demands flexible scheduling, including evenings, weekends, and holidays. Benefits Medical, dental, and vision coverage Paid time off (PTO) 401(k) matching Wellness support Life and disability coverage Tuition aid and savings account options Travel and lodging perks for employees Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations are available for disabled team members. Resumes and applications will be evaluated based on eligibility and ability to meet the position's requirements. #J-18808-Ljbffr