Room Attendant - Full Time

FULL TIME, PART TIME & SEASONAL OPENINGSAll employees receive a FREE POOL PASS and other on-property discounts.Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance.Starting at $18.00/hourDo you have experience? Let us know! We pay more for experience!Primary FunctionMaintain the interior Lodge building, including Public areas, Guest rooms and Business Offices, in a safe, clean and attractive condition for guests and employees.Reporting and AccountabilityThe Housekeeper reports to, and is accountable to the Lodge Head Housekeeper or Housekeeping Supervisor.AuthorityThe Housekeeper has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodge housekeeping and laundry departments, assigned by the Head Housekeeper or Housekeeping Supervisor.Physical RequirementsAdequate physical agility to perform cleaning and laundry tasks in the Lodge, including climbing stairs and stairs;Ability to push, pull, carry and lift up to 50 pounds;Ability to bend, twist, stoop and reach;Ability to work a very physically demanding job during full shifts, excluding breaks.Educational RequirementsNoneOther RequirementsPrefer one or more years experience in housekeeping in the hospitality industryAbility to perform all housekeeping and laundry tasks at high qualityWork Hours and DaysThe nature of hospitality housekeeping often requires working non-standard hours and days. Housekeepers must be flexible and available to assure coverage including weekends and holidays.Glenwood Hot Springs Resort is a drug free workplace.18 OR OLDERUnder 18What type of employment are you seekingWeekends and holidaysVarying shiftsEveningsOvertimeWhen can you startWorked at Hot Springs beforeReason for leaving last jobPresently EmployedSkills or additional trainingEligible to workAffidavitEssential Responsibilities, Requirements and Performance MeasuresHealth and Safety 20%Health and safety are essential for all GHSR’s operations. All employees must maintain a work environment and practices that assure the safety of our guests and other employees.ResponsibilitiesGlenwood Hot Springs Resort and Lodge Housekeeping safety policies and procedures are understood and followed at all timesRequirementsKnowledge and ability to implement all specific Glenwood Hot Springs Resort and Lodge Housekeeping safety policies and guidelinesPerformance Measures and StandardsDemonstrated conformance to Glenwood Hot Springs Resort safety policies and guidelinesEmployee has completed appropriate safety training within 30 days of hire date.Employee safety manual is read and understoodFirst Aid and emergency procedures are known and understood; verbal test passed.Reports from guests, employees and managersNo customer complaints due to poor facility quality, or employee attitudeGeneral observation of Lodge housekeeper work practiceAppropriate personal protective equipment worn at all times:Gloves, eye protection, apron, etc.Cleaning supply items are used and stored properly; all products used should be properly labeled.Cleaning chemicals handled according to procedure and always used appropriately.Employee is trained in and expected to follow safe hand and power equipment use procedures.Floor machines, vacuums, carpet extractors, etc.; daily inspections, bag replacement.Ladders, mops, buckets, etc.; daily inspections, replaced as needed. Report all deficiencies to maintenance.Guest Relations and Interactions 10%ResponsibilitiesTreat all guests with courtesy and respect, in accordance with policy and procedures.As the Lodge housekeeper, be a friendly, cheerful, helpful, engaging host at all times.RequirementsProvide exceptional guest service by executing Glenwood Hot Springs Resort G.U.E.S.T. Service Standards, including selling and cross selling all of the products available throughout the entire property to enhance our guests’ experiences.Willingness to cross-train in other departments as assigned and provide help and support to other departments, including covering breaks and/or shifts if requested.Ability to prioritize guest satisfaction.Successful completion of Orientation and Guest Service TrainingExcellent personal guest relations skills.Performance Measures and StandardsCustomer service competence:Employee is expected to complete New Hire Orientation and Guest Service Training within 90 days of being hired.Employee smiles and projects positive attitude, and treats guests and fellow employees with courtesy and respect.All Housekeeping work is conducted in a non-obtrusive manner, with minimal disturbance to guests. Respect for DND signs, proper knock and announcement at all times.Guests questions and requests are handled appropriatelyAll Glenwood Hot Springs Resort questions are answered promptly or referred to appropriate source.Housekeeping Operations 30%ResponsibilitiesClean guest rooms daily when occupiedClean public and backroom areas dailyOperate Laundry facilities to provide clean linens and towelsRequirementsKnowledge of and ability to perform cleaning tasks according to procedureAbility to complete scheduled and required activity in a timely wayPerformance Measures and StandardsGuest rooms are cleaned daily when occupiedBy noonStay-overs done early in shift.According to Glenwood Hot Springs Resort cleaning standards.Guest rooms are cleaned by 4:00 PM on day of check-out.According to Glenwood Hot Springs Resort cleaning standardsAll linen replacedAll items stockedA minimum of 12 rooms can be cleaned in daily shift.12-16 rooms may be assigned per housekeeper on a daily basis.Public and backroom areas are cleaned dailyAccording to Glenwood Hot Springs Resort cleaning standards.Laundry facilities provide clean linens and towels for LodgeAll linen is washed daily.Other duties as assigned.Laundry and supply rooms Cleanliness 5%ResponsibilitiesKeep areas neat and clean at all timesRequirementsAbility to notice and correct areas not clean and neat without supervisor interventionPerformance measures and standardsAll laundry and housekeeping areas, are clean and neatNo tripping hazardsNo open trashEquipment and supplies stored and labeled properly.Areas are to be kept neat, orderly and inspected daily; problems reported and corrected.Lodge Manager or Head Housekeeper observationNo deviations from cleanliness policy.Company Policies and Guidelines 5%ResponsibilitiesUnderstand and comply with Glenwood Hot Springs Resort policies and guidelinesRequirementsKnowledge and understanding of company policies and guidelinesPerformance Measures and StandardsEmployees demonstrates clear understanding of and adherence to company policiesNo infractionsDress code is followed at all timesProper uniform is worn when on dutyDemonstrates behaviors consistent with Company Code of Conduct.Leadership 5%All department employees have an opportunity to exhibit leadership by going beyond their basic job function in a way that contributes to enhancing the department’s performance and atmosphere.Takes an interest in the department and the company beyond their own particular jobFacilitates relationships within the department and with other departmentsTeaches and mentors others in skill areasRequires very minimal supervisionTakes the initiative to fix problems within their skill area, not just report the problemsEnhances the motivation of othersPromotes teamwork in addition to individual excellenceContributes original ideas about how things can be done better:New things the department can do to enhance its contribution to the companyMore efficient and cost effective ways of performing maintenance tasksMore effective ways to manage assets and conduct preventative maintenanceWays to improve responsiveness and service to other departmentsDiscourages gossip and rumor and emphasizes mutual respect and supportAble to “stand in” for the Supervisor in their absenceLaundry operations 25%ResponsibilitiesMaintain the flow of clean linen for the Lodge, Pool and Club facilitiesCare of laundry equipment, supplies, and facilitiesClean and secure lost itemsRequirementsUnderstanding of and ability to perform all laundry proceduresPerformance Measures and StandardsAdequate supplies of stain-free linen are always availableAll Laundry is washed daily.All washed linen is professionally folded and stored.Stained or damaged linens are taken out of service and replaced, no exceptions.All laundry equipment is inspected and cleaned dailyLint screens and chemical systems are maintained according to procedure on a daily basis.Equipment problems are documented and reported properly and in a timely manner (within 24 hrs.)Maintenance or Lodge Manager are notified of problems in a timely manner (within 24 hrs.)All chemicals are handled according to safety guidelines proceduresAll safety equipment is kept close at hand and used when handling chemicals. Face shield, gloves, apron are to be used at all times.Material Safety Data Sheets are kept up to date.Linen and chemical inventory is maintained appropriatelyInventory checked and documented at least weekly.Adequate supplies are maintained for daily operations.Orders are placed with Manager for approval.I acknowledge receipt of job description:Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.Glenwood Hot Springs Resort is a drug free workplace. #J-18808-Ljbffr