Operations Manager

Summary:


The Operations Manager is responsible for the delivery of management services to tenants, support of the management leadership team and the furtherance of excellent customer service for a portfolio of leased commercial properties. The successful candidate will have excellent written and verbal communication skills, be able to form positive relationships with others, enjoy problem solving and be interested in working in a fast-paced creative environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assisting the General Manager in overseeing and coordinating the activities of different departments within the organization, including maintenance, marketing and leasing along with the supervision of various vendor provided services.
• Establish and maintain strong relationships with operations team members and tenants to provide the best possible customer service and tenant retention.
• Able to assist in developing marketing materials to promote availability and support leasing outreach efforts as well as supervise any marketing personnel or vendors providing brand awareness and information to the marketplace.
• Participating in general leasing, including responding to inquiries from potential tenants, showing space and negotiating leases.
• Assist in managing paperwork, tenant requests and maintenance of tenant files.
• Creating and managing work schedules, including schedules for team members to ensure appropriate staff coverage.
• Assisting to align people-related strategies to business objectives.
• Helping to hire, train and coach team members.
• Issuing work orders.
• Working with the maintenance supervisor to delegate tasks appropriately to balance team member workloads will supporting business goals.
• Communicating goals, objectives and policies to team members.
• Assisting to enforce appropriate security measures at all sites to maintain the safety of team members and tenants.
• Actively involved in meeting company standards, goals and culture, and be open to constructive feedback and review.
• Able to conduct market research to identify target audiences and effective marketing strategies.
• Able to deploy a strong understanding of SEO principles and techniques to optimize website content.
• Reflecting an inherent desire to help others and to make a positive difference in the lives of the people they encounter every day.
• Other duties assigned by management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience High school diploma required, college degree preferred.

Certificates and Licenses: CA Real Estate License Required

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial statements, or governmental regulations. Ability to interpret reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Bilingual Spanish speaking preferred.


Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, percentages. Basic Math skills in addition, subtraction, multiplication, and division. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Microsoft Office Suite, Email. RESMAN, YARDI, ONSITE experience strongly preferred. Must be able to quickly adapt to new online, web-based programs used in the day-to-day management.


Supervisory Responsibilities: This position has supervisory responsibilities.

Work Environment: The individual in this role will work in an office environment most of the time and regular in-person attendance is an essential function of this role along with the ability to work occasionally evening or weekends as needed. The individual will also frequently be required to walk and stand throughout the commercial community, greeting and speaking with tenants, team members, and vendors daily. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This is not a remote-work position.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, operate electronic devices and conduct meetings. The employee is frequently required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Compensation range: $80k Depends On Experience

* Full-time position with varying hours depending on venue needs.*