Director of Operations, Digital Assets

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: This role is position is for an experienced trading operations manager with automated trading and middle and back office experience. This includes leading our US spot exchange operations (Alpaca Crypto LLC) leading our Bahamas spot and derivatives exchange operations (AlpacaX Crypto Limited) building and maintaining our internal trading desk Things You Get To Do: You will build and manage a globally distributed team of trade ops associates providing 24/5 service coverage. You and your team: Directly engage with our customers, providing a world-class service Review, identify and resolve trade differences Process trade corrections and cancellations Inventory account reconciliation Provide input into new procedures and processes as well as revisions to existing operations procedures and processes Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies Manage our global fiat banking relationships Maintain relationships with liquidity providers, token projects and all our vendors Assist with financial and regulatory audits Work closely with engineering to bring industry-leading crypto products to market Who You Are (Must-Haves): Experienced running middle/back office trade operations for a brokerage or crypto exchange Built and managed a globally distributed customer service focused team providing world-class 24/5 service coverage Experience trading crypto professionally Experience in US crypto regulations Who You Might Be (Nice-To-Haves): Quant research or have previously run a trading desk Entrepreneurial experience as co-founder / founding team of a startup Operated within a SOC 1/2 Type 2 certified environment How We Take Care of You: Competitive Salary & Stock Options New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Location Central America, North America, Remote, South America Work Mode Remote Seniority Director Function Operations Company Size 201-500 employees Skills Customer Service Financial Auditing Team Management #J-18808-Ljbffr Social Leverage LLC