IT Business Analyst
Proteam Solutions
Preferred Education: 4 year college degree or equivalent and IIBA-certified Business Analyst Job Description: Under general supervision, this role supports the development, enhancement, and maintenance of program-related information systems. This position collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy. Key Responsibilities:
Certifications or Desired Skills: IIBA or CBAP training and/or certification Location: Columbus, OH. Hybrid
- Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
- Review and validate system design documents to ensure alignment with requirements and program policies.
- Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
- Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
- Support system implementation, coordinating with affected entities on rollout, communication, and training.
- Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
- Maintain and update system reference tables, configuration settings, and security profiles.
- Interpret federal and state regulations to ensure system functionality remains compliant.
- Develop user documentation, including procedures, training materials, and manuals.
- Identify root causes of system or process issues and recommend corrective actions.
- Conduct training sessions or workshops on new or updated system processes.
- Prepare and submit system defect reports and monitor remediation progress.
- Stay current with program policies and rule changes that impact system requirements.
- Requirements gathering and documentation tools (e.g., Microsoft Word, SharePoint).
- Process modeling and visualization tools (e.g., Microsoft Visio, Figma).
- Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams).
- Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets).
- Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries).
- Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management).
- Workflow and system configuration interfaces relevant to the program's automated systems.
- Participate in staff meetings, project team activities, and training opportunities.
- Prepare activity reports, status updates, and other required documentation.
- Perform related administrative and project tasks as assigned.
- Effective communication
- Critical thinking
- Problem solving
- Technical proficiency
- Data analysis
- Interpersonal skills
- Research
- Strategic thinking
Certifications or Desired Skills: IIBA or CBAP training and/or certification Location: Columbus, OH. Hybrid
Vacancy posted 3 days ago
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