Collections Specialist - Eurofins Environment Testing - Barberton, OH

Collections Specialist - Eurofins Environment Testing - Barberton, OH

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Job Description

The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. The person in this role will be responsible for contacting clients for payment of past due invoices and researching and resolving conflicts that result in the client delaying payment; as well as working with accounts as directed by the collections manager and within collections policy. The person in this role will also be responsible for communicating account issues and compiling reports for use by management in making critical client account decisions as well as maintaining excellent internal and external customer service.

Position is 1st Shift, M-F 7am 3:30pm. This is primarily a remote position but MUST be local to Barberton, OH and able to work onsite when needed. Training will be onsite.

Essential Duties and Responsibilities:

• Monitor and maintain accounts within assigned portfolio (large accounts).
• Contact clients via verbal and written communication for payment of past due invoices.
• Provide information and/or documentation to both internal and external clients.
• Interact with Collections Manager and Operation Designees to resolve client issues.
• Maintain current and accurate account notes in collections software
• Provide updates on accounts to Collections Manager, Operations and Sales as needed.
• Work daily follow up queue in collections software.
• Notify the Collections Manager of negative payment patterns.
• Facilitate and/or attend conference calls specific to collections activity on client accounts.
• Resolve cash discrepancies on client accounts by research in Oracle of payment application.
• Process credit card payments.
• Complete side projects/ task as assigned by Collections Manager
• Additional duties as assigned

Qualifications

Basic Minimum Qualifications:

• High School Diploma or equivalent
• At least 1 year of Collections/ Accounts Receivable experience or customer service experience
• Computer skills
• Authorization to work in the United States without restriction or sponsorship

Ideal Candidates will have:

• Previous Collections experience
• Previous Accounts Receivable experience
• Knowledge of the Accounting process
• Customer service experience - internal and external
• AS/AA in Accounting or related field is a plus
• General business concepts
• General accounting knowledge
• Computers and accounting software knowledge
• Basic mathematical principles
• Knowledge of collections policies, procedures and best practices
• Strong written and verbal communication skills
• Active listening skills
• Negotiation skills
• Problem solving skills
• Organizational skills
• Strong customer service skills
• Detail oriented
• Ability to employ tact and discretion in business-related conversations

Additional Information

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday 7:00 am 3:30 pm. Candidates currently living within a commutable distance of Barberton, OH are encouraged to apply.

Pay rate: $20/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.