Account Manager

ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac's mission is to provide consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear - to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy.

The salary range for this full-time position is $65k + commissions, with a generous leave and benefits package.

BENEFITS

This role offers a competitive hourly rate based on experience, with a generous leave and benefits package. Benefits package includes:

• 3 Medical Options
• Dental
• Vision
• Employer paid Short and Long term disability
• 401K with employer match
• 120 hours Paid Time off
• Paid holidays
• and more!

ePac Flexible Packaging is a global flexible packaging company with locations across the United States, Canada, Europe, Australia, and Indonesia. Built on break-through digital technologies, ePac is at the crossroads of advanced technology and manufacturing. As a start-up in 2016, ePac began with a focus on helping small and medium sized brands compete with great packaging, and today serves thousands of brands of all sizes. In all corners of the world ePac operates, the company strives to serve the communities in which we reside and contribute to the creation of a more sustainable, circular economy.

SUMMARY OF POSITION

The Generative Account Manager is responsible for driving retention and profitable growth within an assigned portfolio of Strata 2 accounts. You will act as the primary commercial owner of the relationship, managing the full post-sale lifecycle from onboarding to renewal. Your goal is to prevent churn, identify opportunities for account growth, and serve as a trusted point of contact for our Generative customers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Establish a regular, proactive communication cadence (e.g., monthly check-ins, semi-annual reviews) to maintain relationship health.
• Identify and pursue opportunities for account growth, including increased order frequency and new product adoption.
• Handle inbound inquiries and service escalations from your assigned accounts, acting as a liaison with internal teams.
• Educate customers on new product features and best practices.
• Identify high-potential accounts suitable for graduation to Strata 1 or Strata 2 and collaborate with the Enterprise or Growth teams on a transition plan.
• Demonstrate passion for client brand and awareness of clients' products/services, competitors, and target audience attributes
• Keep updated and detailed CRM records on accounts responsible to maintain
• Use salesforce daily on all accounts.
• Maintain relationship with customer service, prepress, quality, scheduling, planning to manage each account effectively
• Manage Accounts Receivables for your assigned accounts
• Prepare sales information for customers
• Establish buying influences, budgets and purchasing criteria for assigned accounts
• Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment
• Develop customer retention and brand management strategies. Manage current customer relationships and contracts. Help to resolve billing questions and issues.
• Provide consultation and client services as a primary contact and advisor for clients, and follow through on sensitive issues in a responsible manner while maintaining confidentiality, including quality problems, r&d projections, and new product launches

NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Participating in partnership and problem solving sessions, as well as product line trials with existing/new customers

JOB KNOWLEDGE, SKILLS & ABILITIES

• Team Building/Interpersonal Skills -Demonstrates competency by maintaining positive, collaborative, respectful and constructive interpersonal relationships. Understands and practices the principles of effective teamwork.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Prioritization/Flexibility/Adaptability -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards. Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures. Demonstrate effective organizational, problem solving and analytical skills.

EXPERIENCE AND EDUCATION

• 2-4 years of experience in an account management or customer success role.
• Excellent organizational skills with the ability to manage a large portfolio of accounts efficiently.
• Strong communication and problem-solving skills.
• A proactive, customer-centric mindset.
• Experience with CRM software (Salesforce) is required.
• Bachelor's degree preferred.

WORK ENVIRONMENT

• High energy environment with an aggressive expansion plan
• All Employees will have the ability to learn, train and develop well rounded skills to support all facets of managing and growing our ePac business model

ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster

The pay range for this role is:

60,000 - 65,000 USD per year (Chicago)