Shipping Lead

???? Join TelyRx as a Shipping Lead and Deliver More Than a Package - Deliver Peace of Mind.

In addition to performing all tasks assigned to Shipping Associates, the Shipping Lead coordinates scheduling and staffing, manages the cadence and daily execution of shipping workflows, ensures carrier pickups are completed on time and escalates issues to the manager as needed, trains and onboards new Shipping Associates, and orders and maintains shipping supplies and operational materials. The Shipping Lead is also expected to be a cultural ambassador, an example of what good looks like regarding the company values, while supporting the integration of the values into the daily routine for themselves and the team.

Location: On-site at our Clearwater, FL Headquarters Location)

Status: Full-Time, Hourly (Non-Exempt)

Reports to: Senior Logistics Manager

What youll do

• Lead day-to-day shipping operations while remaining hands-on in fulfillment activities.
• Coordinate workload distribution and labor priorities to meet daily shipping targets.
• Pack, process, ship and audit shipments for accuracy and quality.
• Monitor carrier pickups and ensure all shipments are tendered on time.
• Train and onboard new Shipping Associates on processes, systems, and safety requirements.
• Serve as the first point of contact for operational questions and issue resolution.
• Conduct shipment quality audits and process compliance checks.
• Communicate operational updates, risks, and opportunities to leadership.
• Maintain a safe, clean, and organized work environment.
• Support peak season planning and execution to achieve customer delivery expectations.
• Any additional Job duties and tasks as required.

What you bring

Must-haves

• High school diploma or equivalent.
• 2+ years of warehouse, fulfillment, shipping, or logistics experience.
• Demonstrated ability to lead peers and influence outcomes without direct authority.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize competing tasks in a fast-paced environment.
• Experience using shipping software, carrier portals, or warehouse systems.
• Strong communication and problem-solving skills.
• Ability to lift and move up to 50 pounds.

Nice-to-haves

• Previous Lead, Trainer, Coordinator, or Team Supervisor experience
• Experience with ShipStation, Tusk Logistics, FedEx, UPS, USPS, Veho, DoorDash, or similar carrier platforms.
• Experience in e-commerce fulfillment operations.
• Familiarity with KPI reporting and operational performance metrics.
• Lean, continuous improvement, or process optimization experience.

Schedule:

• Monday - Friday
• 1x a month weekly Tuesday through Saturday
• 10:30am - 7pm

TelyRx is an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects the people and communities we serve. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.